Dual Hotel Director of Sales

McKibbon Hospitality•Wildwood, MO

About The Position

The Dual Director of Sales is a key member of the leadership team and is accountable for revenue generation across the Hampton Inn & Suites Lady Lake/The Villages and Home2 Suites by Hilton Wildwood the Villages. Reporting to the General Manager, this role provides ethical leadership to help both properties achieve their business goals while embracing McKibbon’s Guiding Principles. The position leads sales strategy and execution across group, transient, and meeting/catering business; coaches and develops sales team members; monitors market conditions, account performance, and revenue opportunities; and collaborates with hotel and regional leaders on forecasts, budgets, business plans, owner updates, and revenue management. The Director also supports hotel operations and guest satisfaction, maintains brand and company sales standards, and builds relationships with clients, owners, McKibbon colleagues, and the local community.

Requirements

Associate or bachelor’s degree preferred.
Valid driver’s license in the applicable state.
Ability to travel for McKibbon or brand training as required and for the McKibbon One conference held every 18 months.
At least 3–5 years of experience as a proven sales leader.
Ability to make revenue management decisions that effectively grow market share.
Excellent communication and problem-solving skills.
Skills and experience to lead a team that consistently delivers exceptional guest service and grows revenues.
Proven track record of adhering to budgets.
Ability to develop and lead a strong sales team in a professional, supportive manner with measurable accountability.
Ability to work independently and manage multiple tasks simultaneously.
Strong organization and presentation skills.
Ability to interact effectively with people from diverse socioeconomic, cultural, and ethnic backgrounds while solving complex problems and creating a productive sales team.
Ability to ensure hotel policies, procedures, and brand standards are followed.
High level of professionalism, trust, and responsibility.
Exceptional attention to detail and accuracy and timeliness in communications and documentation.
Ability to excel in high-pressure, fast-paced environments.
Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.
Commitment to McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

Experience selling for multiple properties.
Previous hotel management experience in other disciplines.
Experience working with major brands such as Marriott, Hilton, or Hyatt.

Responsibilities

Manage the overall sales and revenue performance of two properties.
Coordinate and delegate group, transient, and meeting/catering sales solicitations and bookings among sales team members to maximize revenue and efficiency.
Train sales associates on the sales process with support from the General Manager and RDSM.
Implement and train associates on McKibbon sales procedures, systems, and processes with support from the General Managers and RDSM.
Maintain compliance and stay current on new brand and company sales initiatives.
Critique the STR report and report on the End of Month report.
Monitor market trends, anticipate revenue opportunities, and implement proactive strategies.
Track key account performance and analyze market trends to identify opportunities and challenges.
Support the operations team on sales-related items and support guest experience and satisfaction across hotel operations.
Maintain positive, professional relationships with McKibbon, property owners, and clients.
Participate in local community and industry organizations and maintain visibility as a McKibbon leader.
Document sales procedures and maintain sales accountability through training, coaching, counseling, and progressive discipline when needed.
Conduct timely, detailed annual performance reviews for sales team members in accordance with McKibbon standards and procedures.
Recognize team members’ strengths and create opportunities for their knowledge, skills, experience, and career development.
Address team member errors and improvement needs promptly and professionally, providing supportive guidance.
Organize team-building activities to promote collaboration and a positive work environment.
Use Delphi Standard or Delphi Advanced (FDC) daily and ensure the team properly uses Delphi and other electronic tools for sales documentation and research.
Lead recruiting and hiring of sales team members.
Participate collaboratively in weekly revenue management calls.
Facilitate sales strategy calls with hotel and regional team members when requested by the GM, RDSM, or RVP.
Develop, execute, and document strategic business plans.
Collaborate on strategic annual budgets based on market knowledge, segmentation data, and forecasts.
Collaborate on the strategy, preparation, and delivery of market updates for owner calls and meetings.
Lead daily sales standups with sales team members and other departments as available.
Lead weekly sales meetings attended by sales and operations leaders.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.