Dual Assistant General Manager

MCR Hotels•Smyrna, TN

About The Position

The Dual Assistant General Manager supports hotel operations at Home2/Tru by Hilton Nashville Smyrna, helping provide clean, friendly, well-organized, and safe hotels. The role supervises daily service and operations, supports team training and onboarding, monitors cleanliness and brand standards, and helps maintain a positive environment for guests and team members. The position works with the General Manager on inventory, timekeeping reviews, reporting, purchasing, invoice processing, audits, safety inspections, and schedule coverage. The Assistant General Manager is expected to support guests and teams across departments, including guest services, rooms, and food and beverage, and may cover open department-head positions when needed. The role requires a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include extended periods standing, operating computers and office equipment, moving throughout the hotel, and lifting and transporting supplies weighing up to 25 pounds. Travel may be required.

Requirements

Positive, can-do attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to evaluate alternatives and make decisions quickly and accurately.
Ability to work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
Effective listening, clarification, and conflict-resolution skills with co-workers and guests.
Ability to understand financial information and data and perform basic arithmetic.
Attention to detail and ability to meet deadlines.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing tools.
Ability to communicate information and ideas clearly.
Ability to lead team members in providing friendly guest service.
Valid driver’s license.
Must be at least 18 years old; must meet the legal age to serve alcoholic beverages at select properties.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
Ability to stand or remain stationary for 3–4 hours at a time.
Ability to operate computers and other office machinery, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Ability to inspect and visually observe details at close and long range.

Nice To Haves

Bachelor’s or associate degree preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.
Basic market knowledge.

Responsibilities

Conduct daily walks of guest rooms and public spaces, checking cleanliness, friendly service, and mechanical equipment.
Verify that all rooms are inspected daily and meet cleanliness standards on the room inspection checklist.
Train new team members one-on-one on service expectations and checklists.
Supervise Guest Service team members and ensure guest needs are met.
Greet guests and provide supervision during peak check-in and check-out times and meal periods.
Foster an environment of happy team members and happy guests.
Assist with required inventory counts as directed by the General Manager.
Support onboarding of new team members and ensure required onboarding checklist processes are followed.
Support the General Manager in reviewing prior-day team member time-clock punches in accordance with policy.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Start and complete shift handover reports on each shift; sign off on and upload required daily reports.
Ensure purchases follow the correct purchase-order process and use only MCR-approved vendors.
Submit invoices through the approved accounts-payable system and process or accrue invoices in the proper time period.
Oversee adherence to MCR-approved brand standards and Quality Assurance expectations; conduct brand self-audits and make necessary corrections.
Ensure fire and life safety inspections are current and deficiencies are corrected.
Review service or delivery failures and ensure they are escalated appropriately.
Confirm preventative maintenance tasks have been performed and visually check their quality and consistency.
Monitor team members’ adherence to established work schedules.
Arrange weekly department shift coverage according to the hotel schedule and cover line-level call-outs as needed.
Cover open department-head positions when necessary.
Maintain clean, organized, and safe work areas; pitch in with guest-room and public-space cleaning as needed.
Provide friendly guest service, respond to guest concerns with urgency, and support guest satisfaction.