Dual Assistant General Manager

MCR • Smyrna, TN

4d • $55,000 - $65,000

About The Position

The Dual Assistant General Manager supports hotel operations at Home2/Tru by Hilton Nashville Smyrna, helping maintain clean, friendly, well-organized, and safe hotels and a positive experience for guests and team members. The role provides daily operational supervision across guest rooms and public spaces, guest service, housekeeping standards, shift procedures, reporting, purchasing, safety, and quality assurance. The position also supports the General Manager with staffing, scheduling, timekeeping, inventory, onboarding, and department coverage as needed.

The role requires a positive, service-oriented approach, strong communication and decision-making skills, attention to detail, and the ability to work effectively under pressure. The employee must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. A bachelor’s or associate’s degree is preferred, as are previous supervisory experience and progressive experience in hospitality, hotels, restaurants, or service, including Rooms and Food & Beverage departments.

The work involves standing for extended periods, moving throughout the hotel and guest rooms, operating computers and office equipment, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise; travel may be required.

Requirements

• Must be 18 years of age or older.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate alternatives and make decisions quickly and accurately.
• Must work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
• Must listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
• Must be able to work with financial information and data and perform basic arithmetic.
• Must be attentive to detail and meet deadlines.
• Must be proficient with Windows operating systems and company-approved spreadsheet and word-processing software.
• Must communicate information and ideas clearly and lead team members in providing friendly guest service.
• Must have a valid driver's license.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel needs.
• Must be able to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
• Must be able to stand or remain stationary for extended periods of 3–4 hours at a time; operate computers and office machinery; perform 10-key operation and data entry; handle objects, tools, and controls; bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel and rooms; and visually inspect details at close and long range.

Nice To Haves

• Bachelor’s or associate’s degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including Rooms and Food & Beverage departments.
• Basic market knowledge.
• Must meet the legal age to serve alcoholic beverages at select properties.

Responsibilities

• Conduct daily walks of guest rooms and public spaces, check mechanical equipment, and verify rooms are inspected and meet cleanliness standards.
• Train new team members one-on-one on service expectations and checklists, and support onboarding according to the onboarding checklist.
• Supervise Guest Service team members and help ensure guest needs are met; greet guests and provide supervision during peak check-in, check-out, and meal periods.
• Foster a positive environment for team members and guests.
• Assist with inventory counts as directed by the General Manager.
• Support the General Manager in reviewing the previous day's team member time-clock punches in accordance with policy.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports, and sign off on and upload required daily reports to the MCR report storage platform.
• Ensure purchases follow the approved purchase-order process, use MCR-approved vendors, and submit invoices through the approved accounts-payable system.
• Ensure invoices are processed or accrued to the proper time period.
• Oversee compliance with MCR-approved brand standards and quality-assurance expectations; conduct brand self-audits and make necessary corrections based on broader audits.
• Ensure fire and life-safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are escalated appropriately.
• Confirm preventative maintenance tasks have been completed and visually check their quality and consistency.
• Monitor adherence to established work schedules and adjust department shifts weekly according to the hotel schedule and line-level call-outs.
• Cover open department-head positions when necessary.
• Maintain friendly guest service, clean and organized work areas, accurate checklists and handover reports, and professional communication and teamwork.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed