DSS Coach - Academic Success Center - UTK

University of Tennessee•Knoxville, IA

11h•Onsite

About The Position

The DSS Coach provides proactive, intentional academic support to UTK students, helping them succeed and thrive. Coaches build meaningful relationships with an assigned student caseload and help students understand their strengths, set individual goals, and support their academic success and well-being. Using data and referrals from faculty and staff, coaches identify students who may benefit from short- or long-term intensive academic support and conduct strategic outreach. Coaching may cover time management, learning strategies, goal setting, career exploration, personal growth, and referrals to campus resources. Sessions may take place in an office or in convenient, high-traffic locations across campus. Coaches also develop knowledge of the needs of their assigned student population and the resources available through their unit. They maintain accurate appointment and progress records, deliver workshops, design student-facing resources, participate in programming and outreach, and contribute to assessment and university-wide student success initiatives. This position is based onsite in Knoxville, Tennessee. The anticipated hiring range begins at $49,000 (UT market range MR8).

Requirements

Bachelor’s degree.
At least 1 year of experience mentoring, coaching, or advising undergraduate or high school students; experience as a student leader or graduate assistant may count.
Strong interpersonal and communication skills.
Ability to work collaboratively.
Must be legally authorized to work in the United States full-time without current or future need for employment-based visa sponsorship.

Nice To Haves

Master’s degree.
1–2 years of experience mentoring, coaching, or advising undergraduate students as a full-time higher education professional.
Familiarity with student development theories and coaching methodologies.

Responsibilities

Provide individualized, group, and/or classroom coaching to support students’ academic, career, and personal development.
Use strengths-based approaches to help students set and achieve goals related to academic success, career exploration, and personal growth.
Develop divisional coaching competencies and expertise in the assigned unit’s area of focus.
Empower students, foster self-efficacy, and support well-being through strengths-based coaching.
Manage an assigned student caseload and conduct check-ins to provide ongoing support.
Collaborate with faculty and staff to identify students who may need additional coaching.
Maintain accurate records of coaching sessions and student progress using university-approved systems.
Participate in departmental initiatives, professional development, strategic planning, and program assessment.
Deliver workshops and design student-facing resources for student success.
Serve on committees or task forces supporting university-wide student success initiatives, as assigned.
Conduct outreach and participate in student events to promote coaching services and recruit students.
Assist office leadership with administrative work, reporting, and data analysis, including collecting data and maintaining timely, consistent appointment notes.