DSP IV - Campus/Shift Coordinator

Texas Health & Human Services Commission • San Antonio, TX

6d • $4,095 - $5,094 • Onsite

About The Position

The Direct Support Professional IV Campus/Shift Coordinator performs advanced work organizing, coordinating, and overseeing residential shift activities and ensuring facility-wide staff coverage at the San Antonio State Supported Living Center. The position monitors homes, the infirmary, activity centers, and grounds; responds to emergencies and incidents; and ensures care, treatment, and support activities continue throughout the facility. It works under limited supervision and requires considerable initiative and independent judgment.

The coordinator ensures adequate staffing and client supervision, makes staff reassignment decisions, monitors restraint use, documents issues and incidents, and serves as the contact for abuse and neglect allegations and as the first responder to critical incidents. The role also coaches and trains staff, conducts audits and reviews when requested, collaborates with administrative and supervisory staff, and may serve as a home supervisor when needed. The job requires driving a state-owned vehicle and providing assistance with transportation of individuals as needed. The position is based at the San Antonio State Supported Living Center and is not eligible for telework.

Requirements

• At least two years of experience working in a related field, such as with people with intellectual or developmental disabilities, mental health issues, or physical disabilities.
• Experience in a lead or supervisory role.
• Valid Texas driver’s license, or ability to obtain one within 90 days of hire; an eligible driving record under HHSC Fleet Management policy is required.
• Ability to communicate clearly and concisely verbally and in writing.
• Knowledge of individual care techniques and treatment, therapy, and developmental programs, or ability to acquire knowledge of facility policies and procedures.
• Knowledge of basic scheduling techniques, considerations, and facility-coverage strategies.
• Good judgment and effective decision-making when handling unusual or critical incidents.
• Ability to work effectively with others and as part of a team, communicate the need for overtime, and encourage staff buy-in.
• Ability to react quickly and calmly in emergencies and train staff in job-related subjects.
• Ability to learn basic individual care and training techniques and to be flexible with work assignments.
• Ability to provide individual care, administer first aid or CPR, and conduct Safety Utilization of Restraint (SUR).
• Strength and flexibility to safely perform CPR and SUR techniques to restrain and prevent harm until harmful or violent behavior subsides.
• Physical ability to perform direct-contact duties and complete regular rounds over a wide area.
• Pass required fingerprint criminal background, pre-employment drug, and registry checks.
• Must be at least 18 years old. Males ages 18–25 must be registered with Selective Service.
• Must be willing to work weekends and holidays; flexibility in hours and overtime or extended hours may be required.
• All State Supported Living Center employees are subject to random drug testing.

Nice To Haves

• High school graduation or high school equivalency (such as a GED) is preferred.

Responsibilities

• Coordinate residential shift activities and oversee facility-wide staff coverage.
• Monitor homes, the infirmary, activity centers, and grounds; promptly respond to unusual occurrences, emergencies, and incidents.
• Ensure adequate staff coverage and staff-to-individual ratios, reassign staff as needed, and communicate staffing issues to administrators.
• Assist with personnel matters, including resolving staff conflicts and providing workers’ compensation materials.
• Monitor care, treatment, and support activities and direct support staff work behaviors during campus rounds.
• Coach staff on the job, provide in-service training, and document staff performance and resident issues for follow-up.
• Serve as the contact for abuse and neglect allegations and serious incidents, and respond immediately to protect individuals’ safety and health.
• Monitor and document restraint use and participate in restraints when required.
• Act as the first responding staff member at critical incidents and coordinate or assist with unusual incidents in accordance with applicable rules and standards.
• Conduct special audits, reviews, and monitoring as scheduled or requested by facility administration.
• Serve as a home supervisor when required due to a prolonged vacancy, including supervising and evaluating direct care staff and carrying out administrative and programming duties.
• Attend meetings, serve on committees, and complete other tasks as directed by the supervisor.
• Assist with transporting individuals to scheduled activities and in emergency situations.
• Participate in disaster response, recovery, or Continuity of Operations activities when assigned.
• Drive a state-owned vehicle as required.
• Attend work regularly and work assigned or rotating shifts, overtime, extended hours, or on-call rotations as operationally required.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time-off benefits
• Opportunities for career advancement
• Additional pay may be available for work performed on evenings, nights, and/or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED