GC Retail Drum and Percussion Specialist Store 121
About The Position
The Drum and Percussion Specialist is the face of Guitar Center’s Drum Shop, providing exceptional customer service and driving sales of drum and percussion products. The role involves greeting customers, understanding their musical needs, recommending suitable products, and addressing objections to help close sales. The specialist maintains strong knowledge of the department’s inventory, product features, and industry trends, while keeping the department clean, organized, accurately priced, and ready for business. The position also includes ongoing company and vendor training, building relationships with the local drumming community and drum gear vendors, and participating in external promotions and vendor events. The role is full-time and is based at Store 121 in Rancho Cucamonga, California.
Requirements
- Strong customer service orientation and excellent interpersonal skills.
- Intermediate to advanced knowledge of drum and percussion equipment.
- Excellent attention to detail.
- Genuine interest and enthusiasm for drumming and percussion instruments.
- Willingness to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in retail sales.
- Previous in-store merchandising experience.
Responsibilities
- Greet and assist customers in the Drum Department, providing excellent service throughout their shopping experience.
- Understand customers’ musical needs and recommend suitable drum and percussion products.
- Promote and sell drum gear, working to meet or exceed sales goals.
- Develop and maintain knowledge of drum and percussion inventory, new products, and industry trends.
- Explain the features and benefits of percussion instruments to customers.
- Keep the Drum Department clean, organized, and merchandised according to company standards and planograms.
- Maintain accurate pricing and update displays.
- Complete daily operational tasks to keep the department maintained and ready for business.
- Monitor inventory levels and restock displays.
- Participate in company onboarding, certification, and ongoing education programs.
- Attend vendor training sessions and related events, including potential travel.
- Build relationships within the local drumming community and participate in external promotions.
- Establish and maintain positive relationships with drum gear vendors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
