Drug Proctor PMs

Novir•Milwaukee, WI

16d•Onsite

About The Position

We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment. Current Scheduling Needs: Monday through Friday 3:00 PM to 9:00 PM This position is based onsite at Novir Headquarters in Milwaukee's 3rd Ward

Requirements

2+ years in a customer facing role, preferably providing remote customer service or support.
Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams.
Excellent verbal communication skills and strong attention to detail.
Strong sense of confidentiality and professionalism.
Tech savvy problem solver who can multi-task to solve a variety of issues quickly.
Resolve issues to consumer satisfaction and within guidelines of the service policy.
Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping.

Nice To Haves

Bilingual in English/Spanish a plus.
Flexible schedule preferred.
Must be able to work during the shifts described below.
Must be able to work peak times that the call center is open, may include weekends and holidays.
Hours are subject to change as business dictates.
Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need.
Paid on-call opportunities nights and weekends available based on business needs.