Test Proctor

PSI Services•Cedar Rapids, IA

8d•Onsite

About The Position

PSI is hiring a Test Center Administrator (Exam Proctor) to maintain exam integrity and provide test takers with a smooth, professional experience. This entry-level role includes training and is suited to someone who values accuracy, customer service, and a calm testing environment. The position is located at 4935 Bowling St. SW, Ste C, Cedar Rapids, IA 52404. The wage is $15.25 per hour. Full-time hours are Monday through Thursday, 8 a.m.–5 p.m., and Saturday, 8 a.m.–2 p.m.

Requirements

High school diploma or equivalent.
U.S. citizenship is required.
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills.
Physical ability to stand or walk for up to 40% of the shift.
Commitment to exam security and compliance.

Nice To Haves

Customer service experience; training is provided.
Microsoft Office experience.

Responsibilities

Welcome test takers and explain testing procedures clearly.
Verify identification and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening and closing procedures and light housekeeping, including sanitizing workstations.
Work with internal departments, including IT, to resolve technical issues in the test center.
Support test takers with accessibility needs.