Drug Proctor PMs

Novir•Milwaukee, WI

15d•Onsite

About The Position

Novir is seeking a Drug Test Proctor to join their innovative and growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. The ideal candidate will be a strong communicator, a tech-savvy problem solver, and a highly professional individual with experience in providing excellent customer service and comfort in a virtual environment.

Requirements

2+ years in a customer-facing role, preferably providing remote customer service or support.
Strong technical acumen, at least 2+ years' experience using video programs such as Zoom or Microsoft Teams.
Excellent verbal communication skills and strong attention to detail.
Strong sense of confidentiality and professionalism.
Tech-savvy problem solver who can multi-task to solve a variety of issues quickly.
Must be able to work during the shifts described (Monday through Friday 3:00 PM to 9:00 PM).
Must be able to work peak times that the call center is open, which may include weekends and holidays.
Ability to stand for long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities.

Nice To Haves

Bilingual in English/Spanish.
Flexible schedule preferred.
Paid on-call opportunities nights and weekends available based on business needs.

Responsibilities

Proctoring oral saliva-based drug screen tests in a virtual testing session.
Resolving issues to consumer satisfaction and within guidelines of the service policy.
Test kit prepping: assembly, boxing, label printing/cutting.
Special projects and duties as assigned.
Assisting with fulfillment activities such as Pick, Pack and Shipping.