DRUG-GEN MDSE/CLERK

The Kroger Co.•East Wenatchee, WA

3d•Onsite

About The Position

The Drug-GM Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves answering customer questions, making product suggestions, offering samples, sharing information about specials, and recommending merchandise. It also includes reviewing sell-by dates, labeling, stocking, and inventorying merchandise, reporting ordering or shipping discrepancies, and following safety and equipment-maintenance procedures. The clerk works cooperatively in a fast-paced environment and supports customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and store.
Maintain knowledge of department products and respond to questions or make suggestions.
Offer product samples to customers.
Inform customers of Drug GM specials and recommend items that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms and eligibility.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free confidential financial tools and coaching.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways.
Paid time off such as vacation, sick leave, and parental leave, subject to applicable terms.
401(k) plan and/or Taft-Hartley pension fund participation, subject to eligibility.
Group term life insurance, subject to location-specific criteria and eligibility.
Tuition assistance, college scholarships, and educational leave of absence, subject to applicable criteria and eligibility.
Internal training and development resources.