Drop Off Coordinator-Kaufman Livingroom - QMHP

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Kaufman, TX

2d•$55,000 - $60,000•Onsite

About The Position

North Texas Behavioral Health Authority (NTBHA) is responsible for developing a collaborative system of care for children, adolescents, and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. The Kaufman Living Room Drop Off Coordinator provides timely intervention in the least restrictive level of care, offering comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts to help people in crisis gain recovery and stability in the community. This role primarily serves Kaufman County and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes with the NTBHA Utilization Management Department and community stakeholders. The position provides alternatives to arrest, emergency department utilization, and inpatient psychiatric care. Disposition planning involves complex services including screenings and assessments, crisis follow-up, and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services, preventing re-emerging crises while eliminating barriers to treatment. The coordinator actively participates in staffing to determine best treatment options and collaborates effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization, and/or homelessness. The role also supports the Jail Assessor program, requiring one 12-hour shift per month, normally on a weekend, to meet program needs. This role begins while the individual is still incarcerated, and cooperation and coordination with outside providers and jail administrators is important. This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Requirements

Degree must be in a social, behavioral or human services field.
Must meet TAC criteria for a QMHP (Qualified Mental Health Professional).
Graduation from an accredited four-year college or university with a major in sociology, social work, psychology, counseling or other TAC-approved major.
One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders.
Experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
Current knowledge of local community resources, providers, and social support for homeless and indigent populations within the NTBHA service area.
Possess and maintain a valid driver’s license.
Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.
Must be able to work on and have knowledge of a PC (personal computer).
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

Nice To Haves

A master’s degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Provide timely intervention in the least restrictive level of care.
Offer comprehensive, trauma-informed, person-centered, recovery and resilience-oriented efforts to help people in crisis gain recovery and stability in the community.
Provide continuity of care and crisis response solutions through intersystem and interdepartmental functions and processes.
Provide alternatives to arrest, emergency department utilization, and inpatient psychiatric care.
Perform complex services including screenings and assessments, crisis follow-up, and transitional services.
Effectively connect individuals with mental illness and/or a co-occurring disorder to other services, preventing re-emerging crises while eliminating barriers to treatment.
Actively participate in staffing's to determine best treatment options.
Collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Provide skills training and case management targeting identified individual risks and needs related to reducing recidivism, hospitalization, and/or homelessness.
Support the Jail Assessor program, requiring one 12-hour shift per month, normally on a weekend.
Perform complex coordination and assessment to assist in identifying strengths and needs to eliminate barriers and connect incarcerated clients with mental health providers to an appropriate level of care once they are released.
Cooperate and coordinate with outside providers and jail administrators.
Work autonomously and make decisions consistent with applicable rules, regulations, policies, and procedures.
Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
Recognize problems and identify and facilitate solutions.
Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
Constructively and efficiently work with other professionals and staff, community representatives, people with disabilities, and family members.
Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
Respect diverse views and approaches, and contribute to maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
Provide trauma-informed, resilience-oriented care with cultural humility.