Driver Support Coordinator-In Person
Revel
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Posted:
August 4, 2023
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Onsite
About the position
Revel is seeking a Driver Support Coordinator II to play a key role in supporting day-to-day operations and interactions with drivers on the Revel platform. The individual will provide excellent customer service and problem-solving skills to help drivers through issues on and off the road. The position requires experience in customer service or administrative environments, as well as strong communication and organizational skills. The role involves in-person and virtual interactions with drivers, and the ability to make decisions independently.
Responsibilities
- Experience working with performance targets and motivating others to exceed goals in an inclusive team environment with in-person and written communication
- Experience driving solutions for operational and people management challenges
- Lead with empathy and be creative while helping Drivers resolve issues on and off the road
- Effective communication skills with the ability to interact and connect with many types of personalities with both internal and external stakeholders
- Ability to explain complex processes to a wide variety of audiences through in-person learning sessions
- Open to all modes of support through email, phone, in-person interactions with Drivers
- Ability to make decisions with little to no guidance based on policies or common sense
- Assist in planning, prioritizing and communicating shift directives to ensure safety, efficiency, accuracy and quality objectives
Requirements
- 2-3 years of experience in a customer service or administrative environment handling in-person interactions
- Physically fit and able to react appropriately in stressful situations
- Deep empathy and respect for others
- Excellent communication, influencing, and listening skills
- Independent judgment, initiative, and advanced administrative skills
- Previous transportation/logistics dispatch experience is a plus
- Experience working with performance targets and motivating others to exceed goals
- Ability to lead with empathy and be creative in resolving issues
- Effective communication skills with internal and external stakeholders
- Ability to explain complex processes to a wide variety of audiences
- Open to providing support through email, phone, and in-person interactions
- Ability to make decisions with little to no guidance based on policies or common sense
- Assist in planning, prioritizing, and communicating shift directives to ensure safety, efficiency, accuracy, and quality objectives
Benefits
- Base compensation of $20 per hour
- Free access to Revel mopeds
- Training in new and exciting electric vehicle technology
- Affordable Dental, Health, and Vision benefits
- Paid Time Off
- 401(k) plan
- Relaxed, yet fast-paced and ambitious work culture