Driver Support Coordinator-In Person

Revel is seeking a Driver Support Coordinator II to play a key role in supporting day-to-day operations and interactions with drivers on the Revel platform. The individual will provide excellent customer service and problem-solving skills to help drivers through issues on and off the road. The position requires experience in customer service or administration, strong communication skills, and the ability to work in a team environment. The role involves in-person and virtual interactions with drivers and requires the ability to make decisions independently.

• Experience working with performance targets and motivating others to exceed goals in an inclusive team environment with in-person and written communication
• Experience driving solutions for operational and people management challenges
• Lead with empathy and be creative while helping Drivers resolve issues on and off the road
• Effective communication skills with the ability to interact and connect with many types of personalities with both internal and external stakeholders
• Ability to explain complex processes to a wide variety of audiences through in-person learning sessions
• Open to all modes of support through email, phone, in-person interactions with Drivers
• Ability to make decisions with little to no guidance based on policies or common sense
• Assist in planning, prioritizing and communicating shift directives to ensure safety, efficiency, accuracy and quality objectives

• 2-3 years of experience in a customer service or administrative environment handling in-person interactions
• Physically fit and able to react appropriately in stressful situations
• Deep empathy and respect for others
• Excellent communication, influencing, and listening skills
• Independent judgment, initiative, and advanced administrative skills
• Previous transportation/logistics dispatch experience is a plus
• Experience working with performance targets and motivating others to exceed goals
• Ability to lead with empathy and be creative in resolving issues
• Effective communication skills with internal and external stakeholders
• Ability to explain complex processes to various audiences
• Open to providing support through email, phone, and in-person interactions
• Ability to make decisions based on policies or common sense
• Assist in planning, prioritizing, and communicating shift directives for safety, efficiency, accuracy, and quality objectives

• Base compensation of $20 per hour
• Free access to Revel mopeds
• Training in new and exciting electric vehicle technology
• Affordable Dental, Health, and Vision benefits
• Paid Time Off
• 401(k) plan
• A relaxed, yet fast-paced and ambitious work culture