Driver Manager

Heniff Transportation Systems•Pasadena, TX

17d•Onsite

About The Position

The Driver Manager is responsible for assigning jobs to support efficient driver operations, ensuring company policies are followed, and maintaining safe work practices. The role develops professional relationships with drivers, communicates effectively with customers, and maximizes driver and equipment utilization to support service, revenue, and profitability. Duties described in the posting also refer to the role as Dispatcher and Dispatcher/Driver Manager. The position schedules loads and assigns qualified drivers, processes orders, ensures loads are dispatched, and coordinates the timely movement of loaded trucks carrying various products. It enters load information into the TMW system, prepares delivery receipts, provides drivers with relevant load documentation, maintains customer specifications and product Safety Data Sheets, and reviews drivers’ hours-of-service logs. The role also updates and forwards reports, addresses employee and customer concerns, prevents waste and lost time, and follows and enforces company, DOT, and OSHA safety requirements and emergency procedures. The position reports to the Terminal Manager. The role typically operates in a standard office environment and routinely uses computers, phones, and scanners. Some travel to the corporate office and other locations is required, and the schedule must be flexible. Physical demands include regular talking or hearing; possible standing, walking, sitting, reaching, using hands to feel, and stooping, kneeling, or crouching; and lifting up to 50 pounds may be required.

Requirements

Associate’s degree or equivalent work experience.
Proficiency with Microsoft Word, Outlook, Excel, and similar tools.
Minimum 5 years of related experience.
Familiarity with DOT and OSHA regulations.
Some travel to the corporate office and other locations.
Willingness to work a flexible schedule.
Valid driver’s license and ability to meet company driving requirements.
Strong organizational, administrative, and analytical skills.
Solid communication skills and attention to detail.
Ability to be flexible and adapt to change, including in a fast-paced organization.
Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion.
Positive, proactive, and motivated attitude; reliability and punctuality.
Strong problem-solving skills.
Ability to read, write, and speak English proficiently.
Ability to operate in a constant state of alertness and in a safe manner.

Nice To Haves

Prior dispatch experience.
Experience using TMW and PeopleNet systems.
Tanker industry experience.
Prior management or supervisory experience.
Understanding of equipment utilization and allocation.

Responsibilities

Assign jobs and schedule loads, assigning qualified drivers to ensure efficient driver operations.
Develop and maintain professional relationships with drivers and communicate with customers in a timely, effective manner.
Maximize driver availability and equipment utilization to support revenue and profitability.
Review dispatch sheets and driver assignments to ensure all loads are dispatched.
Review, process, and distribute orders according to terminal procedures.
Ensure timely and efficient movement of loaded trucks carrying various products.
Enter load information into the TMW system and prepare delivery receipts for each load.
Provide drivers with documentation and pertinent information for scheduled loads.
Initiate and maintain customer specifications and Safety Data Sheets (SDS) for products hauled.
Review drivers’ Hours of Service logs and update available hours in the computer as needed.
Update and forward reports as directed by terminal management.
Perform other duties specified by terminal or corporate management.
Incorporate measures to prevent waste and lost time.
Address concerns from employees and customers.
Ensure compliance with safety rules, including applicable OSHA and DOT requirements; enforce and practice company and government safety rules and monitor risk.
Understand and follow established policies and procedures in emergency situations.