Driver Manager

Venture•Chambersburg, PA

About The Position

The Driver Manager is the primary liaison between the company and its professional drivers. The role oversees an assigned fleet and supports operational efficiency, driver satisfaction, compliance with company policy, and enterprise goals by managing driver performance, safety, and productivity. The position works closely with planners, customer service representatives, load planners, Safety, and Maintenance to coordinate efficient load assignments, address service and equipment issues, and promote safe driving practices.

Requirements

High school diploma or equivalent.
At least 1 year of experience in the transportation or logistics industry.
Ability to work and communicate effectively with others and promote a team environment.
Ability to accept constructive criticism professionally and use it for continuous learning and skill development.
Ability to communicate effectively with internal and external personnel at all organizational levels to foster collaboration and process improvements.
Strong listening skills; ability to understand customer concerns, respond with thoughtful solutions, and handle criticism constructively.
Excellent leadership, communication, and problem-solving skills.

Nice To Haves

Associate or bachelor's degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
Experience managing drivers in a mid-to-large-scale trucking operation.
Knowledge of DOT/FMCSA regulations and safety protocols.
Proficiency in Microsoft Office products.
Knowledge of transportation, operations, and/or logistics industries.
Experience with TMW Office Suite and ELD systems.
Bilingual English/Spanish skills.

Responsibilities

Build trust-based relationships with assigned drivers and understand their preferences, challenges, and career goals.
Monitor driver performance metrics, including revenue, miles per week, MPG, on-time delivery, and safety compliance.
Coach and counsel drivers, provide performance feedback, and initiate disciplinary actions or terminations when necessary.
Ensure drivers have clear weekly plans and understand load assignments.
Maintain a positive and professional demeanor and foster a collaborative, inclusive work environment.
Handle sensitive information discreetly and uphold confidentiality standards.
Document employee interactions accurately and promptly in accordance with HR policy.
Collaborate with Planners, Customer Service Representatives, and Load Planners on load assignments and route optimization.
Communicate delays, detention issues, and potential service failures to internal stakeholders.
Monitor and update ETAs, driver statuses, and trip alerts in real time.
Ensure drivers follow safety protocols and DOT regulations.
Work with Safety and Maintenance to address equipment issues and promote safe driving practices.
Track and update driver documentation, including license expirations, medical cards, and training records.
Maintain accurate and timely records in TMW or other fleet management systems.
Conduct daily driver check-ins by 9:00 AM and, if needed, ensure weekend coverage plans are in place.
Support onboarding and orientation of new drivers and set clear expectations.
Maintain regular and reliable attendance and be available on call.
Perform additional duties as assigned and comply with company policies, procedures, laws, and regulations.