Driver Manager

URS Group•Hammond, IN

8d•Onsite

About The Position

The Driver Manager is a key leadership position responsible for the day-to-day execution and performance of an assigned group of drivers and/or independent contractors (ICs). Reporting to an Area Manager, the Driver Manager oversees service, safety, quality, productivity, and retention while maintaining positive relationships with drivers. The role includes conducting regular performance reviews and determining corrective action plans when performance is below expectations. The position is located in Elwood, Illinois, and is not hybrid.

Requirements

At least two years of progressively responsible, directly related work experience.
Demonstrated ability to manage time, interpersonal relationships, resources, and information effectively.
Excellent reading comprehension and oral and written communication skills.
Ability to maintain confidential information.
Attention to detail.
Ability to work both as part of a team and independently with minimal supervision.
Ability to develop and maintain effective working relationships with coworkers.
Strong skills with Excel and the Microsoft Office Suite.
A technology-forward mindset and aptitude for learning and leveraging digital tools, platforms, and data-driven systems.
Passion for workforce development.

Nice To Haves

Bachelor’s degree in a work-related discipline or field from an accredited college, or appropriate work experience.
Experience working in the trucking sector.
Background or education in technology, information systems, or a related field.

Responsibilities

Set driver performance expectations, conduct regular reviews, and implement corrective action processes.
Work with the Fleet Manager, Human Resources, and/or Safety department on issues that may result in termination or, for ICs, lease cancellation.
Account for drivers' safety and regulatory performance and implement corrective action plans for drivers below goals.
Work with Safety Coordinators to ensure drivers comply with FMCSA regulations, including hours of service, random drug testing, and proper licensing and endorsements.
Resolve issues raised by assigned drivers.
Support driver retention.
Train and mentor drivers on succeeding in their roles, including the proper use of tools and systems such as Pedigree and the Magnus Driver App.
Track and manage driver schedules, including planned time off, holiday pay compliance, and vacations.
Resolve driver payroll discrepancies, including authorizing additional accessorial and hourly pay when appropriate.
Manage driver utilization to meet target levels and work with load planners to improve productivity.
Ensure drivers execute assigned work.
Enforce understanding of and compliance with company policies and procedures, including United Road Core Values.
Promote trust and teamwork, value employee contributions, and support a high-performance culture.
Support load planning through load replanning and recovery.
Continue addressing driver issues until they are resolved for the day or a proper handoff has been made.
Monitor deliveries and pickups for service failures and proactively alert load planning and/or customer service about loads at risk of failure.