Driver Lead

WholesomeCo Cannabis•Bountiful, UT

5d•Onsite

About The Position

The Driver Lead works with other Driver Leads, the Driver Supervisor, and management as part of the leadership team responsible for drivers and daily delivery operations. Each lead supports a team of 10–15 drivers and serves as their primary point of contact, conducting one-on-ones, approving timecards, addressing disciplinary matters, and providing regular feedback and coaching. The role combines employee development and operational oversight. Driver Leads support hiring and training, monitor driver performance and compliance, coordinate coverage, and work with Dispatch, Fulfillment, Customer Support, and management to ensure deliveries run smoothly. They oversee driver readiness, routes, vehicles, equipment, cash reconciliation, order returns, delivery audits, and related documentation. The position is full-time, 40 hours per week, on a rotating schedule in Bountiful, Utah. Availability for weekends and opening and/or closing shifts is required, and schedules may need to be adjusted based on business needs. Compensation is $23 per hour.

Requirements

Excellent written and verbal communication skills.
Strong computer skills.
Time management, attention to detail, and the ability to multitask.
Agility and adaptability.
Ability to motivate employees.
Efficient problem-solving skills.
Ability to embrace a culture of accountability.
Commitment to consistent growth, discipline, and doing the right thing for the people being led.
Must pass a pre-employment/post-offer background check.
Must be at least 21 years old.
Must be available to work weekends and opening and/or closing shifts on a rotating schedule.
Must be flexible to adjust the schedule based on business needs.

Nice To Haves

Experience with Google Workspace applications is a plus.

Responsibilities

Support the hiring and training of new drivers.
Proactively address employee issues and needs and support each employee’s development.
Collaborate with fellow leads and management to document and maintain standard operating procedures and best practices.
Track driver performance and key performance indicators, including safety, compliance, and adherence to processes.
Develop drivers through daily interactions, coaching, ride-alongs, and regular reviews.
Maintain current knowledge of compliance requirements and company processes.
Address attendance issues and resolve coverage gaps to ensure staffing meets demand.
Adjust and approve team members’ timecards biweekly and oversee PTO and time-off requests according to company policy.
Maintain organized documentation of employee issues, coaching, and one-on-ones, and communicate matters requiring attention to management and HR.
Seek feedback from Dispatch and Customer Support about driver performance.
Collaborate with Dispatch, Fulfillment, and other departments to support smooth delivery operations.
Oversee daily driver and delivery operations, ensuring drivers are prepared for assigned routes and depart on time.
Ensure drivers have the orders and equipment they need before departure and check that orders are prepared.
Check in drivers returning from routes and account for undelivered order returns.
Handle cash reconciliation and check vehicles and equipment in and out.
Oversee daily vehicle and driver assignments in Fleetio and Samsara.
Oversee vehicle care and maintenance.
Review and complete the route and driver tracker, ensure adequate coverage, and proactively address coverage gaps.
Oversee daily compliance audits, including reviewing delivery photos in Onfleet or the delivery manifest to confirm patients provide valid identification and a medical cannabis card.
Check and restock driver equipment bags and monitor supply levels.
Ensure payment devices are returned and placed on charge for the next day.
Ensure device and payment issues are ticketed with IT and appropriately communicated or escalated.
Assist with regular team and training meetings to maintain alignment with company needs and expectations.

Benefits

Paid time off: two weeks accrued annually during the first two years, three weeks after two years of continuous employment, and four weeks after five years of continuous employment.
Seven paid holidays per year.
Paid 30-minute lunches for working days over five hours.
Employer pays 60% of the total medical insurance premium.
Employer pays 75% of the total dental insurance premium.
Employer pays 75% of the total vision insurance premium.
Health savings account with employer match up to $150 per month.
401(k) with 100% employer match up to 3% and 50% match for the following 2%.
Employee Assistance Program.
Employer-paid $25,000 basic life coverage.
Optional additional life insurance.
Optional accident insurance.
Eligible active medical cannabis patients receive an employee discount of 35% off WholesomeCo products and 15% off third-party products.