Driver Helper

Chick-fil-A Supply LLC•Salt Lake City, UT

37d•Onsite

About The Position

The Driver Helper, referred to as a navigator, supports and partners with drivers at the Chick-fil-A Supply Distribution Center in Salt Lake City, Utah, to provide excellent delivery service to restaurants. The role includes helping unload trucks, deliver and organize food, navigate to destinations, complete delivery logs, and share opportunities for process improvement. The navigator works with the transportation team to provide drivers with current route, schedule, and delivery instructions and helps develop innovative ways to serve Chick-fil-A restaurants and Operators. Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is a distribution service provider focused on the needs of Chick-fil-A restaurants. The company describes its culture as team-oriented and grounded in innovation, growth, and care. It offers competitive compensation and benefits, training and professional development opportunities, and scheduling designed with employees in mind.

Requirements

High school diploma or equivalent, such as a GED.
At least 1 year of experience.
Excellent project management and organizational skills; self-starter.
Strong interpersonal skills and ability to work as part of a team or independently when necessary.
Comfort with basic smartphone and tablet systems and applications.
Detail-oriented, organized, creative problem solver with written and verbal communication skills.
Ability to anticipate needs, lead multiple projects, and manage shifting priorities.
Ability to travel for 5% of the job for Chick-fil-A Operator or market visits, supplier visits, and related conferences.
Ability to communicate with people at all organizational levels, including teammates and suppliers.
Ability and willingness to learn quickly, adapt to change, analyze successes and failures, and experiment to find solutions.
Ability to build customer-focused relationships, earn trust and respect, and use customer information to improve products and services.
Commitment to food safety and workplace safety.
Ability to uphold Chick-fil-A values and act with integrity.
Results-oriented approach and ability to meet and exceed goals.
Ability to identify underlying problems and look beyond obvious solutions.
Servant-leadership approach, including putting others first, correcting mistakes authentically, and respecting differing viewpoints.
Proficiency in English reading, writing, and speaking to follow verbal instructions, complete documentation, and interpret labels, pick lists, scanner prompts, signage, and company communications.
Ability to frequently lift up to 50 pounds and occasionally move loads up to 1,500 pounds with mechanical assistance.
Ability to work in all weather conditions and in a multi-temperature environment, including a freezer.
Ability to work a flexible schedule that includes nights, weekends, holidays, and rotating shifts; shifts are typically at night, such as 10 p.m. to 8 a.m.
Additional qualifications may be required for deliveries to security-sensitive sites, including background checks, site-specific training or certification, fingerprinting, or obtaining an on-site security badge.

Nice To Haves

Prior food service delivery experience.
Experience working night shifts.

Responsibilities

Complete the pre-trip checklist and prepare equipment for safe, efficient use.
Plan trips by confirming the optimal route and road conditions.
Ensure the driver understands the route plan and any exceptions to the normal delivery sequence.
Help the driver navigate safely and position the truck for deliveries.
Assist with unloading products at restaurants accurately and in an organized manner.
Follow food safety protocols during delivery, especially temperature integrity and preventing damage or contamination.
Communicate potential service interruptions, such as scheduling discrepancies or security risks, to the MDC.
Handle mistakes professionally by executing “Remarkable Recovery.”
Secure all product and equipment loaded on the trailer for transit between stops.
Organize and maintain control of shipping documents throughout each delivery route.
Assist the driver with collecting equipment, such as carts and pallets, and product returns from restaurants.
Communicate effectively with Restaurant Operators and Distribution Center staff.
Adapt to change and respond professionally to difficult and challenging situations.
Manage pressure and conflicting demands, and prioritize tasks and workload effectively.
Perform other related duties as assigned.
Understand customer needs, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset.