Drive Up & Go Supervisor
About The Position
The Drive Up & Go Supervisor leads daily Home Shopping fulfillment operations, supporting accurate and timely order completion and a strong customer experience. The role oversees end-to-end fulfillment activities, including picking, staging, dispensing, and coordinating delivery where applicable. It also manages associates, schedules, performance, technology use, and compliance with food safety and operational standards. The supervisor works in a fast-paced, high-volume retail environment and partners with department leaders to address inventory issues affecting customer orders. Flexible availability is required, including early mornings, evenings, weekends, and holidays. The role may involve lifting up to 50 pounds and working in varying temperature environments. No travel is required.
Requirements
- Strong customer-service focus and excellent communication skills.
- People management, coaching, and team-building abilities.
- Strong organization, time-management, and problem-solving skills.
- Ability to manage work in a fast-paced, high-volume environment.
- Knowledge of digital order fulfillment and pickup/delivery operations.
- Knowledge of labor planning, scheduling, and productivity management.
- Knowledge of performance metric tracking and continuous improvement.
- Knowledge of operational standards, food safety, and compliance execution.
- Knowledge of retail, e-commerce, or Home Shopping operations.
- Knowledge of store systems, handheld technology, and fulfillment platforms.
- Ability to train, coach, and develop associates.
- Ability to lift up to 50 pounds and work in varying temperature environments.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
- Reliable attendance and compliance with company safety policies and Code of Business Conduct.
Responsibilities
- Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
- Provide a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
- Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
- Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
- Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
- Create and manage schedules based on order volume, peak demand, and productivity expectations.
- Partner with department leaders on inventory availability and out-of-stock issues affecting orders.
- Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
- Ensure compliance with food safety, sanitation, quality, and company operational standards.
- Review performance data and take corrective action.
- Comply with company safety policies and the Code of Business Conduct.
Benefits
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k) benefits
- Time off, including vacation, holidays, and sick pay
- Training, career growth, and development
- Inclusive work environment
- Benefits may include vision, disability and life insurance, PTO or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits
- May be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
