Drive Up and Go Supervisor

Albertsons Companies • Raynham, MA

2d • $22 - $25

About The Position

The Drive Up and Go Supervisor oversees daily Home Shopping fulfillment operations, ensuring orders are completed accurately, on time, and with a strong focus on customer satisfaction. The role coordinates the fulfillment process from picking and staging through dispensing and delivery coordination where applicable, and delivers a positive pickup and delivery experience by professionally resolving customer concerns, substitutions, and refunds.

The supervisor manages schedules according to order volume and demand, monitors operational and customer-service performance metrics, and works with department leaders to address inventory issues that affect orders. The role also hires, trains, coaches, and develops associates; ensures appropriate use of fulfillment technology and handheld devices; and maintains food safety, sanitation, quality, and company operating standards. Flexible availability, including early mornings, evenings, weekends, and holidays, is required.

Requirements

• Strong customer-service focus and excellent communication skills.
• People management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Ability to track performance metrics and support continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
• Deliver a positive pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure associates use Home Shopping technology, handheld devices, and fulfillment systems properly.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, sick pay, PTO/vacation pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits such as pension and/or 401(k), subject to eligibility.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed