Drive Up and Go Supervisor

Albertsons

About The Position

The Drive Up and Go Supervisor leads daily Home Shopping fulfillment operations, supporting accurate and timely order completion, customer satisfaction, and digital sales growth. The role coordinates end-to-end fulfillment activities—including picking, staging, dispensing, and delivery coordination where applicable—and helps ensure customers receive a seamless pickup or delivery experience. The supervisor resolves customer concerns, substitutions, and refunds professionally and ensures associates properly use Home Shopping technology, handheld devices, and fulfillment systems. The position involves monitoring fulfillment and labor performance, creating schedules that align with order volume and demand, and partnering with department leaders on inventory availability. The supervisor hires, trains, coaches, and develops associates while promoting an accountable and positive team culture. The role also ensures compliance with food safety, sanitation, quality, company operating standards, safety policies, and the Code of Business Conduct. It is a fast-paced, high-volume position requiring flexible availability, reliable attendance, and the ability to lift up to 50 pounds and work in varying temperature environments. No travel is required.

Requirements

Strong customer-service focus and excellent communication skills.
Effective people management, coaching, and team-building abilities.
Strong organization, time-management, and problem-solving skills.
Ability to manage work in a fast-paced, high-volume environment.
Knowledge of digital order fulfillment and pickup/delivery operations.
Knowledge of labor planning, scheduling, and productivity management.
Ability to track performance metrics and support continuous improvement.
Knowledge of operational standards, food safety, and compliance execution.
Knowledge of retail, e-commerce, or Home Shopping operations.
Knowledge of store systems, handheld technology, and fulfillment platforms.
Ability to review performance data and take corrective action.
Ability to train, coach, and develop associates.
Ability to lift up to 50 pounds and work in varying temperature environments.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Reliable attendance and compliance with company safety policies and the Code of Business Conduct.

Responsibilities

Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
Ensure compliance with food safety, sanitation, quality, company operational standards, safety policies, and the Code of Business Conduct.