Drive Manager / Service Advisor

Luther Nissan Kia • Inver Grove Heights, MN

16h

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. The role requires familiarity with product offerings, inventory needs, technician scheduling, and customer service. You will greet vehicle owners, explain the repair process, and help customers throughout their service visit. Individuals new to the automotive industry are welcome, particularly those with experience in customer service, retail sales, restaurants, or hospitality.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check, including criminal background, motor vehicle record, and Social Security number verification.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and carry out additional assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with match.
• Paid vacation.
• Growth opportunities.
• Paid training.
• Family-owned and operated workplace.
• Long-term job security.
• Health and wellness offerings.
• Accident and critical illness coverage.
• HSA/flexible spending account.
• Pet insurance.
• Employee discounts.
• State-of-the-art facility.
• Paid certification.
• Ongoing certification.
• OEM certification.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed