Service Drive Manager
About The Position
BMW of Minnetonka is seeking an experienced, customer-focused Service Drive Manager to lead the service drive and support a smooth, professional customer experience from arrival through vehicle delivery. This is a hands-on, onsite leadership role reporting to the Service Manager. The manager will oversee daily service-drive operations, develop Service Advisors, manage workflow and vehicle flow, address escalated concerns, and uphold BMW, dealership, safety, and customer-service standards. The role offers base pay plus commission and may also be eligible for short- and/or long-term incentives. The stated annual pay range is $80,000–$120,000; actual compensation may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established during the interview process.
Requirements
- At least 3 years of automotive service experience, including leadership experience.
- Experience driving CSI, customer retention, and service sales.
- Experience leading and developing high-performing Service Advisors.
- Experience with repair orders, customer-pay business, and service profitability.
- Ability to manage high-volume service-drive traffic and vehicle flow.
- Strong focus on customer experience, operational efficiency, and team performance.
- Valid driver's license and acceptable driving record.
- High school graduate or equivalent.
- Must be 18 years or older.
Responsibilities
- Lead the daily operation and workflow of the service drive.
- Coach, develop, and support Service Advisors.
- Ensure customers receive a professional and efficient experience from arrival through vehicle delivery.
- Monitor appointments, repair orders, vehicle flow, and daily service volume.
- Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.
- Handle escalated customer concerns and support long-term customer relationships.
- Monitor CSI, service sales, repair-order performance, retention, and Advisor productivity.
- Maintain BMW, dealership, safety, and customer-service standards.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Competitive pay
- Short- and/or long-term incentives may be available as part of total compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
