Drain Tech

Cranney Home Services • Danvers, MA

6d • $35 - $45 • Onsite

About The Position

Cranney Home Services is hiring an experienced Drain Technician for its residential service team. The technician represents the company in customers’ homes, diagnosing drain and plumbing issues, identifying their root causes, explaining problems and recommended solutions, and delivering professional, high-quality workmanship and customer service. The role includes drain cleaning with snake machines and drain jetters, general drain clearing and repairs, customer education, and adherence to company safety standards and procedures.

The company provides a stocked truck dispatched from home, uniforms, a smartphone and tablet, and a professional, well-equipped service operation. The position is residential service only, with no commercial work. Success is measured by completing an average of four calls per day, working toward a 90% conversion-rate goal, meeting daily revenue targets, delivering excellent customer experiences, maintaining workmanship quality, minimizing callbacks, and demonstrating professionalism and accountability. Compensation is $35–$45 per hour, based on experience.

Requirements

• At least 3 years of drain service experience.
• Jetting experience is required.
• Strong customer service skills.
• Excellent communication skills.
• Ability to work independently.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s license and clean driving record.
• Dependability, professionalism, and a positive attitude.
• Pride in work and commitment to doing the job right.

Nice To Haves

• Plumbing experience.
• OSHA 10 certification.

Responsibilities

• Follow Cranney’s 6-Step Customer Service System.
• Troubleshoot and diagnose drain and plumbing issues.
• Identify the root cause of problems.
• Perform drain cleaning using snake machines and drain jetters.
• Perform general drain clearing and repairs.
• Clearly explain problems and recommended solutions to customers.
• Educate customers on their plumbing and drain systems.
• Provide professional, high-quality workmanship.
• Maintain a clean, professional appearance and work environment.
• Follow company safety standards and procedures.
• Complete an average of four calls per day and work toward the 90% conversion-rate goal and daily revenue targets.
• Minimize callbacks through proper diagnosis and quality work.

Benefits

• Healthcare for the employee and eligible family members.
• Dental insurance.
• 100% company-paid vision insurance.
• Company-paid life insurance.
• 401(k) with a 4% company match.
• Wellness reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-term and long-term disability.
• Paid time off (PTO) and sick time.
• Paid major holidays.
• Employee referral bonus.
• Company truck stocked with tools and dispatched from home.
• Company-provided uniforms.
• Company-provided smartphone and tablet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed