DQ Shift Lead
About The Position
The DQ Shift Lead is responsible for being an ambassador of the Dairy Queen brand, maintaining professionalism in all aspects of performance. This role involves enthusiastically greeting customers, striving to exceed expectations with timely and quality service, and assisting in the management of specific restaurant areas during scheduled shifts. The Shift Lead will pace the crew for high performance by focusing on speed of service and resolving workflow bottlenecks. They will also support the General Manager and Assistant Manager(s) in training and coaching crew members to build a skilled and productive team, ensuring the restaurant is organized and properly staffed. A key aspect of this role is creating and maintaining a positive, safe, clean, and inviting environment for both customers and team members, calmly resolving customer concerns according to Dairy Queen's service recovery standards. The Shift Lead is expected to be a willing team player, fostering cooperative working relationships, modeling performance standards, and exhibiting a genuine passion for excellence. Other duties may be assigned by management.
Requirements
- Professionalism in all aspects of performance
- Ability to exceed fan expectations and deliver fan-first service
- Skills in managing specific areas of the restaurant during shifts
- Ability to pace crew and resolve workflow bottlenecks
- Experience in training and coaching team members
- Ability to ensure restaurant organization and staffing
- Capability to create and maintain a positive, safe, clean, and inviting environment
- Skill in resolving customer concerns and applying service recovery standards
- Willingness to be a team player and maintain cooperative relationships
- Ability to model performance standards
- Genuine passion for excellence
Responsibilities
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
