Doorperson

Omni Hotels & Spas•New Orleans, LA

About The Position

The Doorperson delivers excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting their needs. The role welcomes guests, assists with luggage and transportation, directs or escorts guests to the Front Desk, and helps maintain an orderly, clean, and welcoming hotel entrance and lobby. The Doorperson works with other departments and coworkers to provide a safe, professional, and positive guest experience.

Requirements

Previous luxury hotel experience is required.
A valid driver’s license is required.
Ability to stand for the entire scheduled shift and to stand and/or walk for extended periods.
Customer-service orientation, ability to multitask, attention to detail, and strong organizational skills.
Knowledge of the surrounding area and its attractions.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, handle multiple priorities, and manage stressful and busy hotel operations.
Ability to maintain a positive, professional demeanor and composure at all times.
Ability to report to work on time and as scheduled.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests; and ability to communicate clearly and pleasantly in English with guests, management, and coworkers.
Computer literacy, including familiarity with payroll systems.

Responsibilities

Greet guests and welcome them to the hotel.
Unload guest luggage from various types of transportation and bring it inside to the bell stand.
Assist the bell stand with transporting and storing guest luggage as needed.
Direct or escort guests to the Front Desk.
Call a taxi or arrange another method of transportation as needed.
Properly log all trips originating from the bell stand.
Remain knowledgeable about hotel amenities and local points of interest.
Load luggage into various types of transportation for departing guests.
Thank guests for choosing the hotel upon departure.
Partner with Housekeeping to keep public areas, including the lobby and front drive, clean and tidy.
Control traffic flow in and out of the motor lobby.
Coordinate with other departments to ensure guest needs are satisfied.
Speak with guests in a friendly, warm manner and make them feel welcome.
Proactively seek ways to improve the guest experience.
Encourage and build mutual trust, respect, and cooperation among coworkers; treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni standards.
Respond swiftly and effectively to emergencies or safety situations.
Help maintain a safe working and guest environment to reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.