AM Doorperson

Omni Hotels & Resorts•Atlanta, GA

3d•Onsite

About The Position

The AM Doorperson graciously welcomes hotel guests, assists with baggage and directions to the Front Desk, and manages traffic in and out of the Motor Lobby. As typically the first employee guests encounter, the Doorperson plays an important role in their initial hotel experience. The position works on the exterior and occasionally the interior of the hotel, with exposure to weather conditions, and may require lifting or carrying luggage weighing up to 50 pounds. The role may require working an overnight shift.

Requirements

High propensity for customer service.
Previous cash-handling experience.
Ability to stand for prolonged periods.
Ability to lift or carry luggage weighing up to 50 pounds.
Computer skills, including experience with Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.

Responsibilities

Greet and welcome all guests to the hotel.
Unload baggage from cars or taxis and bring it inside to the Bellstand.
Tag guest baggage with proper claim checks and provide guests with their claim tickets.
Direct guests to the Front Desk.
Call taxis for guests as needed.
Assist the Bell Captain with luggage storage and retrieval.
Load baggage into cars or taxis for departing guests and thank guests for choosing the hotel.
Maintain a clean and orderly appearance of the work area.
Control traffic flow in and out of the Motor Lobby.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Raise, lower, and maintain flags as requested.
Keep the work area clear of standing water, debris, and objects that could obstruct safe and effective work.
Perform other duties as requested or assigned by management.