Doorperson

Omni Hotels & Resorts • New Orleans, LA

5d • Onsite

About The Position

The Doorperson is responsible for delivering excellent guest service by building relationships with guests, providing personalized service, and anticipating and meeting their needs. The role welcomes guests, assists with luggage and transportation, helps manage the motor lobby, and works with other departments to maintain a positive and safe hotel experience. The position requires a professional appearance, strong communication and customer-service skills, and the ability to work in a fast-paced hotel environment.

Requirements

• Previous luxury hotel experience is required.
• A valid driver’s license is required.
• Ability to stand for the entire scheduled shift and to stand and/or walk for extended periods.
• Customer-service orientation, ability to multitask, attention to detail, and excellent organizational skills.
• Knowledge of the surrounding area and its attractions.
• Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
• Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
• Ability to engage guests at all levels and provide warm, engaging, personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities and stressful, busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to meet appearance standards and maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills; comfort speaking with guests; and ability to communicate pleasantly in English with guests, management, and co-workers.
• Computer literacy, including familiarity with payroll systems.

Responsibilities

• Greet guests and welcome them to the hotel.
• Unload guest luggage from various types of transportation and bring it inside to the bell stand.
• Assist the bell stand with transporting and storing guest luggage as needed.
• Direct or escort guests to the Front Desk.
• Call taxis or arrange other transportation as needed.
• Properly log all trips originating from the bell stand.
• Maintain knowledge of hotel amenities and local points of interest.
• Load luggage into various types of transportation for departing guests.
• Thank guests for choosing the hotel upon departure.
• Partner with Housekeeping to keep public areas, including the lobby and front drive, clean and tidy.
• Control traffic flow in and out of the motor lobby.
• Coordinate with other departments to ensure guest needs are satisfied.
• Speak with guests in a friendly, warm manner and help them feel welcome.
• Proactively identify ways to improve the guest experience.
• Build mutual trust, respect, and cooperation among co-workers and treat co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively to emergency or safety situations and help maintain a safe environment.
• Attend required department training sessions and meetings.
• Perform other duties required by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed