Doorperson - Bar CC New York

Tao Group Hospitality•New York, NY

8h•$25 - $35

About The Position

The Doorperson facilitates guests’ entry into the venue by verifying reservations and allowing access. The role serves as a liaison between promotions, VIP services, and guests, and helps manage crowd control, prevent theft, and discourage altercations in a high-volume nightclub atmosphere by notifying Security as needed. The Doorperson is expected to work efficiently and professionally, maintain a positive attitude, deliver superior guest service, and stay informed about door and pricing changes that may affect venues and services. This is a non-tip-receiving position, and Doorpeople may not accept any form of money from guests. The role requires a friendly and professional demeanor, attention to guest and workplace safety, awareness of suspicious activity, and the ability to respond professionally in emergency or high-pressure situations. Doorpeople assist guests with entry and directions, report complaints and incidents to management, and help maintain a welcoming atmosphere for customers and co-workers. They assess group sizes, collect IDs and forms of payment, and distribute tickets as appropriate. The position includes Tao Group Hospitality in-venue doorperson training. The work may take place in an office, casino, nightclub, bar, lounge, or restaurant and may involve varying levels of noise, crowds, and smoke. The role requires standing for extended periods, moving quickly, and pushing or lifting up to 75 pounds, with or without assistance. Extended hours, irregular schedules, evening and weekend shifts, and holiday work may be required.

Requirements

At least 1 year of previous doorperson experience or equivalent related Tao Group Hospitality experience.
Previous experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and co-workers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Responsibilities

Facilitate guests’ entry by verifying reservations and allowing access to the venue.
Serve as a liaison between promotions, VIP services, and guests.
Assess crowd control, help prevent theft, and discourage altercations; notify Security as needed.
Provide professional, friendly, and superior guest service.
Remain alert for suspicious people or activities.
Respond professionally and rationally in emergencies and high-pressure situations.
Identify intoxicated, disorderly, or insubordinate guests and report them to Security.
Communicate professionally with restaurant and lounge management.
Assist guests with venue entry and provide information and directions.
Stay attentive to company-related events, upcoming venues, and changes that may affect venues and services.
Maintain a professional appearance and attitude and promote a friendly atmosphere for customers and co-workers.
Inform management of complaints, comments, or incidents.
Complete prior arrangements to be ready at the scheduled start time and complete necessary duties by the end of the shift.
Assess group sizes at the doors, collect IDs and forms of payment, and distribute tickets accordingly.
Pay constant attention to surroundings and customers.
Assist with or complete additional assigned tasks.
Follow company safety practices and help protect the safety of co-workers and guests.
Maintain confidentiality and interact professionally and courteously with customers, managers, and co-workers.