Door Person Supervisor - Kahler Grand Hotel

Kahler Hotels LLC•Rochester, MN

6d•$18 - $20•Onsite

About The Position

The Door Person Supervisor creates a welcoming sense of arrival for hotel, restaurant, and banquet guests and shares responsibility with Bell and Valet Attendants to ensure guests’ departures are swift and complete. The supervisor leads, trains, and mentors Door, Bell, and Valet Attendants; oversees daily entrance operations; and helps maintain consistent service standards, teamwork, and professional guest interactions. The role includes welcoming guests arriving by car, taxi, limousine, or on foot; assisting guests as they exit vehicles; opening doors; issuing valet tickets; and coordinating guests and vehicles with Bell and Valet staff. The supervisor unloads and tags luggage, provides claim tickets, directs guests to the Front Desk, and transfers luggage to Bell Staff. They also manage traffic flow at the hotel drive, offer directions and information about the city and hotel offerings, load luggage into departing vehicles when applicable, and respond professionally to guest requests, questions, and complaints. Additional duties include maintaining the cleanliness of the hotel entrance and assisting Bell and Valet Parking Staff. The position typically works in a lobby or office environment with low to moderate noise. It requires standing for extended periods and frequently lifting and carrying up to 50 pounds. Irregular hours, weekends, and evenings may be required. Compensation is $18–$20 per hour. Benefits are available after 60 days where specified.

Requirements

High school education or equivalent experience.
Reading, writing, and oral proficiency in English.
Good organizational skills.
Ability to multitask.
Attention to detail.
Ability to work irregular hours, weekends, and evenings.
Ability to stand for extended periods.
Frequently lift and carry up to 50 pounds.

Responsibilities

Lead, train, and mentor Door, Bell, and Valet Attendants to promote consistent service standards, teamwork, and professional guest interactions.
Oversee daily operations at the hotel entrance, delegate tasks, and direct staff to maintain an organized, efficient, and welcoming arrival experience.
Welcome guests arriving by private car, taxi, or limousine; open vehicle and hotel doors; and assist guests getting out of cars.
Issue valet parking tickets and coordinate guests and vehicles with Bell and Valet staff.
Greet guests arriving on foot and offer assistance.
Unload and tag guest luggage, issue claim tickets, direct guests to the Front Desk, and transfer luggage to Bell Staff.
Direct guest cars, taxis, and shuttles to appropriate locations to maintain smooth traffic flow at the hotel drive.
Provide directions, recommendations, and information about the city and hotel offerings.
Load luggage into departing guests’ vehicles when applicable.
Handle guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve complaints, and answer questions about hotel services, operating hours, personnel, and in-house events.
Work harmoniously and professionally with coworkers and supervisors.
Maintain a high level of cleanliness at the hotel entrance.
Assist with Bell Staff and Valet Parking Staff responsibilities and duties.