Door Person / Security

Hersha Hospitality Management LP•Bloomington, IN

About The Position

Greet each guest in a friendly and professional manner at the hotel front door and maintain the lobby’s appearance according to guest-service and sustainability standards. Help keep bar patrons and employees safe by preventing minors and intoxicated customers from entering, removing unruly patrons, and responding to problems. The role involves monitoring venue entry and departure, maintaining a positive guest experience, deescalating potential altercations, and assisting guests with escorts or transportation when needed. The position requires following health, safety, responsible-vending, and sustainability practices, as well as attending staff meetings and trainings and keeping certifications current. The work schedule varies and may include weekends, holidays, and overtime. Work is primarily in view of and in contact with guests.

Requirements

High school diploma or equivalent.
Minimum one to two years’ experience in a related position in a restaurant or bar environment.
Ability to maintain excellence in quality of work and attention to detail while multitasking in a fast-paced setting.
Ability to work independently and as part of a team and maintain positive working relationships.
Crowd control experience.
Ability to adhere to responsible vending processes and procedures.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greet guests in a friendly and professional manner at the hotel front door.
Maintain the appearance of the lobby area in accordance with guest-service and sustainability standards.
Monitor guests entering and departing the venue.
Maintain an optimal guest experience for all guests.
Intervene and deescalate when needed to prevent possible altercations.
Observe guest activities on the premises.
Escort guests off premises when needed.
Assist with guests’ transportation needs when warranted.
Contact appropriate authorities when needed.
Open and clean the area when needed to maintain operating hours.
Attend staff meetings and trainings and stay current with trainings and certifications.
Verify that guests are of legal drinking age.
Prevent minors and intoxicated customers from entering the bar and remove unruly patrons.
Follow health and safety guidelines, safe work practices, protective-equipment requirements, and MSDS and OSHA standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Perform other duties as requested by management.