Door Greeter

Four Seasons • Los Angeles, CA

11d • Onsite

About The Position

The Door Greeter represents Four Seasons Hotel Los Angeles at Beverly Hills in the lobby and at the main entrance, welcoming guests and helping create memorable, personalized experiences. The role provides information about hotel services, facilities, events, key personnel, and the surrounding area; responds promptly and professionally to guest requests and inquiries; and assists with resolving guest issues. The Door Greeter also supports preparation for group arrivals and departures, maintains the appearance and safety of the lobby and front drive, and coordinates with relevant team members on maintenance needs. Other duties may be assigned by the GSM, AGSM, Door Attendant, or management staff.

Requirements

• At least 1 year of guest or customer service experience, preferably in a hotel or hospitality environment.
• High school diploma, GED, or equivalent.

Nice To Haves

• Previous experience in a luxury setting.

Responsibilities

• Maintain a professional appearance and open the front entrance doors to welcome guests as needed.
• Greet guests by name when possible and create memorable moments.
• Engage with new and returning guests and help them feel at home.
• Anticipate guest needs and respond quickly and professionally to requests.
• Provide information about hotel amenities, facilities, services, operating hours, personnel, and in-house events.
• Maintain knowledge of the surrounding area and provide directions and recommendations.
• Communicate with the GSM and AGSM to support preparation for group arrivals and departures.
• Maintain a cordial and professional attitude toward guests, team members, management, and patrons.
• Keep the main entrance and lobby clean, pleasant, safe, and tidy, and report maintenance or touch-up needs.
• Maintain a highly visible presence in the lobby and ensure coverage at the lobby and front-drive entrance.
• Coordinate with Engineering on front-drive polishing and maintenance needs.
• Ensure safety and security practices are maintained in the front drive.
• Accommodate special requests when possible, assist with guest inquiries, and resolve guest issues within 24 hours.
• Communicate with team members to provide personalized service.
• Perform other duties as assigned by the GSM, AGSM, Door Attendant, or management staff.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Assistance Program
• Investment in employee wellbeing
• Life insurance
• Complimentary room nights and discounted rates
• Free on-site parking
• Training programs
• Tuition reimbursement
• Growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED