Door Greeter

Four Seasons Hotels and Resorts•Los Angeles, CA

12d•Onsite

About The Position

The Door Greeter represents Four Seasons Hotel Los Angeles at Beverly Hills in the lobby and front drive, welcoming guests and helping create memorable, personalized experiences. The role includes opening the front entrance doors, greeting guests by name when possible, anticipating needs, responding promptly to requests, and providing information about hotel amenities, services, events, and the surrounding area. The Door Greeter helps maintain a clean, pleasant, safe, and orderly entrance and front-drive environment, coordinates maintenance needs with Engineering, and communicates with team members to support guest service and group arrivals and departures. Guest interactions should be handled with a high level of hospitality and professionalism, with issues resolved within 24 hours where applicable. Other duties may be assigned by management.

Requirements

One year of guest or customer service experience, preferably in a hotel or hospitality environment.
High school diploma, GED, or equivalent.

Nice To Haves

Previous experience in a luxury setting.

Responsibilities

Maintain a professional appearance and open the front entrance doors to welcome guests.
Greet guests by name when possible and create memorable moments.
Engage with new and returning guests so they feel at home.
Anticipate guest needs and respond quickly and professionally to requests.
Provide information about hotel amenities, facilities, services, operating hours, personnel, and in-house events.
Use knowledge of the surrounding area to provide directions and recommendations.
Communicate with the GSM and AGSM to prepare for group arrivals and departures.
Maintain a cordial attitude and professional conduct with guests, team members, management, and patrons.
Keep the main entrance and front-drive work areas clean, pleasant, tidy, and safe.
Report areas requiring attention or touch-ups.
Maintain a visible presence in the lobby and ensure coverage for meeting and greeting guests.
Coordinate exterior Front Drive polishing and maintenance needs with Engineering.
Maintain safety and security practices within the Front Drive.
Accommodate special requests when possible, resolve guest issues, and assist with inquiries.
Respond accurately and promptly to guest requests, making recommendations based on local knowledge and hotel practices.
Communicate with team members to provide personalized service.
Perform other duties as assigned by the GSM, AGSM, Door Attendant, or management.