Door Attendant

Mayo Clinic • Rochester, MN

2d • $20 - $26

About The Position

The Door Attendant serves as a welcoming first point of contact for patients, visitors, and guests while supporting safe, efficient access to Mayo Clinic facilities. The role provides hands-on patient mobility assistance, transportation coordination, wayfinding, patient-flow support, and traffic and pedestrian management in designated arrival and departure areas. Door Attendants assess changing operational and safety conditions, coordinate vehicle and pedestrian movement, maintain patient loading zones, and support emergency vehicle access. They assist patients with varying mobility and medical needs, including safe transfers to and from vehicles using equipment such as Hoyer lifts, electric step stools, and other patient-movement equipment.

Door Attendants recognize emergent situations, initiate appropriate emergency response procedures, and serve as a point of contact until clinical personnel arrive. They use the Plummer Chart Electronic Health Record and other approved Mayo Clinic systems to support patient arrivals, departures, appointment navigation, transportation arrangements, and coordination with clinical and operational teams while maintaining patient privacy and information security. Through situational awareness, effective communication, independent judgment, and service, they contribute to patient safety, accessibility, and a positive arrival and departure experience.

Requirements

• High school diploma or equivalent, or higher education.
• Ability to work independently.
• Good communication, telephone, and interpersonal skills for interacting with patients, guests, and staff.
• Strong problem-solving skills.
• Ability to adapt to unpredictable situations and stress.
• Valid driver's license and excellent driving record.

Nice To Haves

• Previous hospital or clinical experience.

Responsibilities

• Welcome patients, visitors, and guests and support safe, efficient access to Mayo Clinic facilities.
• Provide hands-on patient mobility assistance, including safe transfers to and from vehicles using Hoyer lifts, electric step stools, and other patient-movement equipment.
• Coordinate transportation and assist with wayfinding, patient flow, and patient arrivals and departures.
• Manage traffic and pedestrian movement in designated arrival and departure areas, maintain patient loading zones, and support emergency vehicle access.
• Assess changing operational and safety conditions and exercise independent judgment.
• Recognize emergent situations, initiate appropriate emergency response procedures, and remain a point of contact until clinical personnel arrive.
• Use the Plummer Chart Electronic Health Record and other approved Mayo Clinic systems to support appointment navigation, transportation arrangements, and coordination with clinical and operational teams.
• Maintain patient privacy and information security.

Benefits

• Multiple medical plan options.
• Delta Dental or a reimbursement account for flexible dental coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED