Donor Services Training Supervisor

Stanford Health Care•Stanford, CA

6d•$50 - $65•Onsite

About The Position

Under the general supervision of the Donor Services Director and the technical supervision of the Medical Director, the Training Supervisor leads a comprehensive Donor Services training strategy aligned with Stanford Blood Center’s mission, FDA and AABB regulatory standards, and Quality Assurance programs. The role governs training priorities, change management, and continuous improvement; ensures staff meet training requirements and that documentation is accurate and complete; and maintains trainer and mentor competencies. The position works independently and on cross-departmental teams, exercises judgment in developing and implementing training programs, assesses staff performance and training needs, and manages direct reports, including hiring, coaching, performance management, and termination. The Training Supervisor interprets policies and resolves problems within established objectives and procedures, adheres to regulatory requirements, and models customer service, compliance, communication, and professional conduct. The role plans, develops, implements, and evaluates training programs for whole blood and apheresis collection, donor evaluation, and donor relations. It supervises trainers and mentors, maintains training materials and records, supports regulatory readiness and audits, leads training-related root-cause analysis and corrective and preventive actions, and coordinates trainee schedules and assessments with Collections management. Training covers donor safety, infection control, bloodborne pathogens, HIPAA and privacy, and data security. The position must comply with health, safety, privacy, and information-security policies. It may require entry into areas where human blood is handled, with potential for unanticipated exposure to bloodborne pathogens through splash or spill. The role requires an associate’s degree, 3–5 years of adult-learning training experience, and 1–2 years of supervisory experience. A bachelor’s degree is preferred. Required certifications are BLS and a valid in-state California driver’s license; RN licensure is preferred. The work schedule may need to flex to operational needs, including days, evenings, and weekends.

Requirements

Associate’s degree required.
3–5 years of experience training adult learners required.
1–2 years of supervisory experience required.
Proficiency in understanding and executing procedures and teaching policies and procedures using adult-learning principles.
Demonstrated adherence to policies, procedures, and regulatory requirements.
Ability to coach staff, perform performance management, and resolve conflicts professionally.
Strong leadership, customer service, team-building, staff advocacy, safety, and compliance focus.
Effective organizational and planning skills, with flexibility to adjust to change.
Demonstrated enthusiasm for troubleshooting, problem solving, and process improvement.
Proficiency in Microsoft Office and general competency with database programs and digital technology.
Customer-service mindset.
Ability to adjust work schedule to operational needs, including days, evenings, and weekends as needed.
Excellent oral and written communication skills in English.
BLS (Basic Life Support) required.
Valid, in-state California driver’s license required.
Ability to comply with privacy, information security, health, and safety requirements; the work may involve potential exposure to bloodborne pathogens.

Nice To Haves

Bachelor’s degree preferred.
Experience as a trainer, phlebotomist, or charge nurse in a blood center.
Bilingual oral and written proficiency.
RN state licensure and/or compact state licensure preferred.

Responsibilities

Plan, develop, implement, and evaluate training programs, processes, and procedures for whole blood and apheresis collection, donor evaluation, and donor relations, using adult-learning principles and multimedia presentation.
Work with department management to develop, implement, and maintain training programs and educational materials for Donor Services departments.
Ensure training programs support regulatory readiness and pass internal and external audits; maintain training documentation in a regulator-ready state.
Lead root-cause analyses of training-related issues and implement corrective and preventive actions with measurable outcomes.
Supervise and develop trainers and mentors; establish and maintain a Train-the-Trainer program; evaluate and certify trainers and mentors; and ensure consistent instructional quality and ongoing development.
Identify high-potential employees, develop leadership and career progression plans, and mentor successors.
Maintain the competencies of Donor Services team members, trainers, and mentors, and seek new training tools and trainer-development opportunities.
Evaluate, select, and manage external training vendors and consultants; ensure their content meets regulatory and quality standards and monitor outcomes.
Keep current with regulations, standards, developments, and best practices affecting blood collection, donor evaluation, and donor relations.
Write, update, and maintain training documents and tools based on SOPs and forms; maintain employee training files and ensure required training is current.
Create training plans, competency assessments, and audits; arrange additional training for new and current team members as needed.
Provide input on SOP and form revisions and lead or assist with operational implementations and procedural changes.
Ensure training covers donor safety, infection control, bloodborne pathogen knowledge, HIPAA and privacy, and data security.
Directly supervise, schedule, and coordinate new hires during their training period in collaboration with Collections management.
Assess trainee performance, coach trainees, take corrective action, write trainee evaluations for review by appropriate supervisors, and regularly report progress and disciplinary or performance issues.
Comply with governmental regulations and Stanford Health Care and Blood Center health and safety policies; observe and support safe practices.
Protect the confidentiality and integrity of sensitive information and avoid inappropriate disclosure of protected health information.
Manage direct reports, including hiring, coaching, performance management, and termination.