Donor Services Training Supervisor

Stanford Health Care•Palo Alto, CA

8d•Onsite

About The Position

Under the general supervision of the Donor Services Director and technical supervision of the Medical Director, the Training Supervisor develops and leads a comprehensive Donor Services training strategy aligned with Stanford Blood Center’s mission, regulatory standards, and Quality Assurance programs. The role governs training priorities, supports change management and continuous improvement, assesses staff performance and training needs, and ensures training requirements and documentation are complete and audit-ready. The position exercises independent judgment in developing and implementing training programs and is responsible for hiring, coaching, performance management, and termination of direct reports. The supervisor plans, develops, implements, and evaluates training programs for whole blood and apheresis collection, donor evaluation, and donor relations, using adult-learning principles and multimedia presentations. The role supervises trainers and mentors, maintains their competencies, establishes a Train-the-Trainer program, and coordinates new-hire training. It also develops training plans and competency assessments, maintains employee training files, addresses training-related issues through root-cause analysis and corrective and preventive actions, and works with department management on training materials, procedures, audits, and operational changes. The position ensures training addresses donor safety, infection control, bloodborne pathogens, privacy, and data security. It requires compliance with government regulations and organizational health, safety, privacy, and security policies. The role may involve entering areas where human blood is handled, with potential for unanticipated bloodborne pathogen exposure. The position is based at Stanford Blood Center; the schedule may need to accommodate operational needs, including days, evenings, and weekends.

Requirements

Associate's degree required.
Three to five years of experience training adult learners required.
One to two years of supervisory experience required.
Proficiency in understanding and executing procedures and teaching policies and procedures using adult-learning principles.
Demonstrated adherence to policies, procedures, and regulatory requirements.
Ability to coach staff, conduct performance management, and resolve conflicts professionally.
Strong leadership, customer service, team-building, staff advocacy, safety, and compliance focus.
Effective organizational and planning skills, with flexibility to adjust to changing needs.
Enthusiasm for troubleshooting, problem-solving, and process improvement.
Proficiency in Microsoft Office and general competency with database programs and digital technology.
Customer-service mindset.
Ability to adjust work schedule to operational needs, including days, evenings, and weekends as needed.
Excellent oral and written communication skills in English.
BLS (Basic Life Support) certification required.
Valid California driver's license required.
Ability to comply with health, safety, privacy, and security requirements; work may involve potential exposure to bloodborne pathogens.

Nice To Haves

Bachelor's degree preferred.
Experience working as a trainer, phlebotomist, or charge nurse in a blood center.
Bilingual oral and written proficiency.
Registered Nurse state or compact-state licensure preferred.

Responsibilities

Plan, develop, implement, and evaluate training programs, processes, procedures, and educational materials for whole blood and apheresis collection, donor evaluation, and donor relations.
Collaborate with department and Collections management to ensure staff meet training requirements and programs prepare team members for their duties.
Ensure training programs support regulatory readiness and pass internal and external audits; maintain training documentation in a regulator-ready state.
Lead root-cause analyses of training-related issues and implement corrective and preventive actions with measurable outcomes.
Supervise and develop trainers and mentors; establish a Train-the-Trainer program, evaluate and certify trainers and mentors, and maintain instructional quality and competencies.
Identify high-potential team members, develop leadership and career progression plans, and mentor successors.
Evaluate, select, and manage external training vendors and consultants, ensuring content meets regulatory and quality standards and monitoring performance and outcomes.
Stay current on regulations, standards, developments, and best practices affecting blood collection, donor evaluation, and donor relations.
Write and maintain training documents and tools based on SOPs and forms; maintain employee training files and ensure required training is current.
Create training plans, competency assessments, and audits, and initiate additional training as needed.
Provide input on SOP and form revisions and lead or assist with operational implementations and procedural changes.
Ensure training covers donor safety, infection control, bloodborne pathogens, HIPAA and privacy, and data security.
Directly supervise, schedule, and coordinate new hires during training; assess trainee performance, coach, take corrective action, and prepare trainee evaluations for supervisor review.
Report trainee progress and disciplinary or performance issues to the appropriate supervisor on a regular basis.
Comply with governmental regulations and Stanford Health Care and Blood Center health and safety policies; observe and support safe practices.
Protect confidential donor, patient, research subject, and employee information in accordance with laws, ethics, accreditation standards, and organizational policies; do not disclose protected health information inappropriately.
Model customer service, compliance, communication, and professional conduct consistent with organizational standards.
Manage direct reports, including hiring, coaching, performance management, and termination.