Donor Services Rep PT - Atascadero

GOODWILL CENTRAL COAST•Atascadero, CA

2d•$17 - $18•Onsite

About The Position

The Donor Services Rep receives donations at a retail store in a courteous manner to encourage continued community support. Following established procedures, the role performs preliminary sorting and packs or stacks donations. The employee may also perform Store Material Handler, Store Processor, or janitorial duties as needed. The position is part-time and located at the Atascadero store. Work is performed primarily on an enclosed storeroom floor that is heated and ventilated; some locations also have a receiving area with less climate control. Activity levels fluctuate with the volume of donors and donations and may require some overtime.

Requirements

Ability to communicate in basic oral and written English.
Ability to understand and follow organizational, packing, and stacking procedures.
Ability to coordinate eye, hand, and foot movements to lift and stack donations safely.
Ability to understand and accept direction and follow procedures.
Ability to perform repetitive work and adapt to fluctuating activity, including periods of idle time.
Ability to maintain self-control, deal effectively with the public, and cooperate with coworkers.
Ability to judge whether donations are acceptable and tactfully explain decisions or communicate acceptance policies.
Ability to meet attendance expectations under Company policy.
Ability to follow documented safety practices and promptly report hazards or accidents.
High school diploma or equivalent preferred; no education level is specified as required.
No prior experience is required; duties can be learned through on-the-job training.
No license or certification is required.

Nice To Haves

High school diploma or equivalent.
Basic Spanish communication ability.
Familiarity with material handling equipment and techniques.
Knowledge of Goodwill Central Coast’s mission and general Company policies and procedures.

Responsibilities

Maintain the donation area inside the retail store, keeping it neat, clean, and organized.
Greet donors according to defined procedures, accept or reject items, and explain reasons for rejecting donations.
Offer or issue donor receipts and record the time and nature of donations.
Sort and stack donations in designated containers, wrapping or packing items to prevent damage or safety hazards.
Contact transportation with donation status and request barrels, hanger racks, and other supplies as needed.
Assist sales staff in preparing goods for floor display.
When needed, offload donations from trucks and trailers, place them in designated areas, and maintain records of offloaded materials.
When needed, receive and move carts, containers, and barrels of donations to designated processing areas.
When needed, sort and grade textiles, clothing, and hard-sort items by classification and quality level.
When needed, clean and grade hard-sort items, separating incomplete or broken items for Outlet or trash containers.
When needed, price items that meet quality standards by grouping them according to value, and tag them with appropriate tags or labels.
Place processed items in designated containers for transport to the sales floor.
Perform janitorial duties and other related duties as assigned.