Donor Services Rep PT - Santa Cruz

GOODWILL CENTRAL COAST•Santa Cruz, CA

2d•$17 - $18•Onsite

About The Position

The Donor Services Rep receives donations at a retail store in a courteous manner to encourage continued community support. The role follows established procedures to preliminarily sort, pack, and stack donations, and may include Store Material Handler, Store Processor, or janitorial duties as needed. The position is part-time and based at the Santa Cruz, California location. The work is performed primarily in an enclosed, heated and ventilated storeroom, with occasional work in a less climate-controlled receiving area.

Requirements

Ability to communicate in basic oral and written English.
Ability to understand and follow organizational, packing, and stacking procedures.
Ability to coordinate eye, hand, and foot movements to lift and stack donations safely.
Ability to understand and accept direction and follow procedures.
Ability to perform repetitive work and adapt to fluctuating activity, including periods of idle time.
Ability to maintain self-control, deal effectively with the public, and cooperate with coworkers.
Ability to judge whether donations are acceptable and tactfully explain decisions in accordance with established policies.
Ability to meet attendance expectations outlined in company policy.
Ability to follow safe work practices and promptly report safety hazards or accidents.
Ability to regularly lift and carry items weighing up to 50 pounds; heavier items are moved using appropriate equipment, assistance, or a work order.
High school diploma or equivalent preferred; not required.
Experience is not required; duties can be learned through on-the-job training.

Nice To Haves

Basic Spanish communication skills.
Experience or familiarity with material handling equipment and techniques.
Knowledge of Goodwill Central Coast’s mission and general company policies and procedures; this may be learned on the job.

Responsibilities

Keep the donation area inside the retail store neat, clean, and organized.
Greet donors according to established procedures, accept or reject donated items, and tactfully explain reasons for rejecting items.
Offer or issue donor receipts and record the time and nature of donations.
Sort and stack donations into designated containers, wrapping or packing items to prevent damage and safety hazards.
Contact transportation with donation status and request barrels, hanger racks, and other supplies as needed.
Assist sales staff in preparing goods for floor display.
When needed, offload donations from trucks and trailers, place them in designated areas, and maintain records of offloaded materials.
When needed, receive, move, and place carts, containers, and barrels of donations in designated processing areas.
When needed, sort and grade textiles, clothing, and hard goods by category and quality level.
When needed, clean and grade hard goods, separating incomplete or broken items for the Outlet or trash.
When needed, group qualifying items by value, price them, tag them, and place them in designated containers for transport to the sales floor.
Perform janitorial duties and other related duties as assigned.