Program Manager - Santa Cruz TH-RRH
About The Position
The Program Manager provides supervisory oversight and management of Bill Wilson Center’s TH-RRH, RRH, and Host Home programs for transition-age youth and families experiencing homelessness. In collaboration with the Division Director, the role leads the programs’ day-to-day operations, supervises staff, develops and manages budgets, establishes and maintains policies and procedures, supports grant and contract compliance, and coordinates the integration of services with other agency programs. The Program Manager also represents the agency with external stakeholders and grantors, supports staff development and performance, monitors reporting and data quality, and contributes to agency-wide quality improvement and safety initiatives. The position is based in Santa Cruz, California, and requires driving, a current driver’s license, access to a vehicle, and personal automobile insurance. Regular attendance is required. The role involves working in a usually moderate-noise environment and may require occasional lifting or moving of up to 20 pounds.
Requirements
- Bachelor’s degree or an equivalent combination of education and supervisory experience.
- Two years of experience with housing programs, working with unhoused clients, and/or understanding fair market rates.
- Current driver’s license, access to a vehicle, and personal automobile insurance; driving is required.
- Current CPR and First Aid certification, or completion within 30 days of hire.
- Fingerprinting/background check as required by the Department of Justice.
- TB test.
- Ability to work with basic mathematical concepts needed for reporting.
- Ability to solve practical problems involving a variety of concrete variables where standardization is limited.
- Ability to interpret written, oral, diagram, or schedule-form instructions.
- Knowledge of Internet, spreadsheet, and word-processing software.
- Experience working with culturally diverse populations.
- Efficiency and organizational skills.
Nice To Haves
- Knowledge of Coordinated Entry System and HMIS.
- One or more years of managerial experience.
- Internet research skills.
Responsibilities
- Recruit, retain, and support the professional development of program staff.
- Develop onboarding and ongoing staff training plans.
- Ensure grant goals, metrics, and outcomes are met.
- Complete monthly, quarterly, annual, and other grant- and agency-required reports.
- Participate in management training and represent the programs on the Leadership team, contributing to quality improvement aligned with agency mission, vision, and values.
- Ensure services and documentation meet agency standards and reflect BWC values and trauma-informed care principles.
- Represent BWC with external stakeholders and grantors through meetings and required reporting about program efforts and grant outcomes.
- Lead weekly staff meetings and use performance quality-improvement procedures to address unmet or unrealized measures.
- Provide resources and guidance to the Lead Case Manager, case managers, and housing specialists.
- Guide staff on tenant and landlord rights and responsibilities and advocate on behalf of clients.
- Complete case notes and maintain files in accordance with agency and grant standards.
- Enter and monitor data in AWARDS and HMIS, ensuring the information matches across both databases.
- Coordinate with the Coordinated Entry System matchmaker to process community-queue referrals for applicable programs.
- Follow agency accounting and financial request protocols.
- Facilitate case-review meetings with case managers and housing specialists.
- Provide weekly supervision to the Lead Case Manager, case managers, and housing specialists to support staff and monitor client progress.
- Review and approve timesheets.
- Participate in agency program quality-improvement activities and initiatives.
- Oversee staff performance management, including quarterly OKRs and semi-annual performance reviews.
- Participate in agency safety initiatives and promptly report safety issues to management.
- Maintain regular attendance and perform additional duties as assigned.
Benefits
- Four weeks of accrued PTO.
- 14 paid holidays per year.
- Paid health, dental, vision, and voluntary life insurance plans.
- Flexible spending plans for medical, dependent care, parking, and transit.
- 401(k) retirement plan.
- 24/7 Employee Assistance Program.
- Upward career mobility.
- Discounts and savings through Tickets At Work and LifeMart.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
