Donor Services Collections Operations Manager

Oklahoma Blood Institute•Tulsa, OK

10d•Onsite

About The Position

The Donor Services Collections Operations Manager provides leadership and operational oversight for mobile blood collection operations throughout the mobile blood drive program. The role guides and supports managers, supervisors, and donor services staff while working to meet collection, quality, financial, compliance, and customer service goals. The manager oversees daily operations, staffing, employee development, operational metrics, materials and equipment, inventory, collection goals, and budget planning. The position is based in Tulsa, Oklahoma, and generally works Monday through Friday from 8:00 a.m. to 5:00 p.m., with hours that may vary and some weekends required. Compensation is competitive based on education and/or experience, with a $500 bonus after six months and a $1,000 bonus after one year.

Requirements

Bachelor's degree in a medical or management-related field; equivalent work experience may be considered.
At least 3 years of supervisory or management experience.
Strong leadership, customer service, technical, and organizational skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel and PowerPoint.
Ability to track and analyze data, identify trends, and take appropriate action.
Strong interpersonal and conflict-resolution skills.
Results-oriented approach with a demonstrated ability to achieve goals.
Professional appearance and manner.
Enthusiastic, creative, energetic, and self-motivated approach to work.
Ability to remain calm and effective in stressful situations.
Flexibility to work varying hours, including occasional weekends.

Nice To Haves

Blood banking experience is preferred.

Responsibilities

Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
Participate in hiring, performance management, employee development, counseling, and termination decisions.
Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
Ensure an exceptional donor experience at every mobile blood drive.
Address donor concerns and staff performance or behavioral issues professionally and diplomatically.
Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
Partner with recruitment teams to ensure collection projections and operational goals are met.
Analyze data and develop strategies to increase automated collections and overall productivity.
Monitor inventory and collection instructions and communicate operational needs.
Manage and rotate staff on-call responsibilities.
Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
Perform other duties as assigned.