Donor Services Associate I

Goodwill Industries of the Inland Northwest•Post Falls, ID

4d•Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both inside and outside. In a facility, the associate may assist in other store areas as needed. Store-based associates may also perform duties in production and retail as assigned. This position requires passing a background check. Goodwill accepts applications for this role on an ongoing basis to maintain an applicant pool; the posting may be removed before its stated closing date if enough qualified applications are received.

Requirements

Must pass a background check.
Provide courteous customer service and handle acceptable donations in a timely manner.
Comply with Goodwill policies, procedures, directives, CARF standards, and applicable safety regulations.
Wear and maintain required PPE and comply with dress-code requirements.
Maintain agency confidentiality.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicles and assist with unloading acceptable donations in a timely and courteous manner.
Thank donors and offer a receipt to every donor, regardless of the size of the donation.
Maintain a well-groomed appearance and follow Goodwill's dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested, and keep the supervisor informed of job-related problems and suggestions.
Sort donations according to current Goodwill requirements; at store locations, ensure donations are secured and appropriately sorted indoors.
Keep the donation area neat, clean, and orderly, and ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and provide the condition of the DSC site and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend required department, organization, and other meetings and training.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow Goodwill policies, procedures, directives, CARF standards, safety regulations, and applicable health, safety, fire, local, state, and federal requirements, including WISHA and OSHA.
Properly wear and maintain required personal protective equipment (PPE).
Maintain agency confidentiality; violations may result in immediate dismissal.
Perform other duties as assigned.