Hourly

Goodwill Industries of the Inland Northwest•Lewiston, ID

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both indoors and outdoors. Associates located at a store may also assist in production and retail as assigned. The role involves greeting donors at their vehicles, helping unload acceptable donations, thanking donors, and offering each donor a receipt regardless of the donation size. The position requires passing a background check. Part-time positions may be available with some benefits.

Requirements

Must pass a background check.
Must comply with the organization's dress code and wear and maintain required PPE.
Must maintain agency confidentiality.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicles and assist with unloading acceptable donations in a timely and courteous manner.
Thank donors and offer a receipt to each donor, regardless of the size of the donation.
Maintain a well-groomed appearance and comply with the organization's dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested.
Keep the supervisor informed of job-related problems and suggestions.
Perform other production and retail duties as assigned for store positions.
Comply with Goodwill Industries of the Inland Northwest policies, CARF standards, safety regulations, and applicable health, safety, and fire standards and laws.
Sort donations according to current organizational requirements.
For store positions, secure donations and perform sorting indoors.
Keep the donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and provide the condition of the DSC site and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend department, organization, and other meetings or training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow organizational policies, procedures, and directives to ensure the safety of personnel and property.
Properly wear and maintain required personal protective equipment (PPE).
Maintain agency confidentiality.
Perform other duties as assigned.