Hourly

Goodwill Industries of the Inland Northwest•East Wenatchee, WA

1d•Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both indoors and outdoors. The role provides courteous service to donors, assists with unloading acceptable donations, offers receipts to all donors, and sorts donations according to Goodwill Industries of the Inland Northwest requirements. Store-based associates may also assist in production and retail as needed. The position requires passing a background check.

Requirements

Must pass a background check.
Must comply with Goodwill Industries of the Inland Northwest's dress code and wear and maintain required personal protective equipment.
Must maintain agency confidentiality.

Responsibilities

Provide outstanding customer service and greet donors at their vehicles.
Assist with unloading acceptable donations promptly and courteously.
Thank donors and offer a receipt to every donor, regardless of donation size.
Maintain a well-groomed appearance and comply with the organization's dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested.
Keep the supervisor informed about job-related problems and suggestions.
Perform other production and retail duties when assigned at a store.
Comply with organizational policies, CARF standards, and safety regulations.
Sort donations according to current organizational requirements.
At store locations, secure donations and ensure sorting is performed indoors.
Keep the donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and provide the condition of the DSC site and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend department, organization, and other meetings or training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives to ensure the safety of personnel and property.
Properly wear and maintain required personal protective equipment.
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.