Hourly

Goodwill Industries of the Inland Northwest•Moscow, ID

1d•Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and keeps the donation area neat and orderly, both inside and outside. The role provides courteous service to donors, assists with unloading acceptable donations, offers receipts to every donor, sorts donations according to current agency requirements, and maintains records such as donor counts. Associates working at a store may also assist in production and retail as needed. The position requires passing a background check and complying with Goodwill Industries of the Inland Northwest policies, safety requirements, CARF standards, and applicable regulations.

Requirements

Must pass a background check.
Provide a well-groomed appearance and acceptable dress in compliance with the agency dress code.
Comply with agency policies, CARF standards, safety regulations, and applicable health, safety, fire, WISHA, OSHA, and local, state, and federal requirements.
Wear and maintain required personal protective equipment.
Maintain agency confidentiality.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicles and help unload acceptable donations in a timely and courteous manner.
Thank donors and offer a receipt to each donor, regardless of the size of the donation.
Maintain a neat, clean, and orderly donation area, indoors and outdoors.
Sort donations according to current Goodwill Industries of the Inland Northwest requirements; at store locations, ensure donations are secure and sorted indoors.
Prepare records and reports as requested and maintain an accurate donor count on the DSC Worksheet.
Call the supervisor at the beginning of each shift to report in and advise of the DSC site condition and donor counts.
Keep the supervisor informed of job-related problems and suggestions, and immediately report maintenance or safety discrepancies.
Ensure equipment is in good working order.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Maintain a well-groomed appearance and comply with the dress code, including wearing issued items such as DSC vests.
Store-based associates perform other duties in production and retail as assigned.
Comply with Goodwill policies, CARF standards, safety regulations, and applicable health, safety, fire, WISHA, OSHA, and local, state, and federal requirements.
Wear and maintain required personal protective equipment.
Attend department, organization, and other required meetings and training.
Work collaboratively with Workforce and Family Services to provide client services.
Maintain agency confidentiality.
Perform other duties as assigned.