Donor Services Associate I - Post Falls, ID - Full &/or Part-time/Hourly

Goodwill Industries of the Inland Northwest • Post Falls, ID

1d • Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both inside and outside. Associates greet donors at their vehicles, assist with unloading acceptable donations, thank donors, and offer every donor a receipt. Store-based associates may also assist in production and retail as needed. The position includes sorting and securing donations according to Goodwill Industries of the Inland Northwest requirements, maintaining donor records and counts, ensuring equipment and the donation site are in good order, and reporting site conditions or problems to a supervisor. The associate must follow agency policies, safety requirements, confidentiality standards, and applicable regulations; wear and maintain required personal protective equipment; attend required meetings and training; and collaborate with Workforce and Family Services to provide participant services. Other duties may be assigned. A background check is required.

Requirements

• Must pass a background check.
• Must comply with Goodwill Industries of the Inland Northwest policies, CARF standards, safety regulations, and applicable health, safety, fire, WISHA, and OSHA requirements.
• Must wear and maintain required personal protective equipment.
• Must maintain agency confidentiality.

Responsibilities

• Provide outstanding customer service.
• Greet donors at their vehicles and assist with unloading acceptable donations in a timely and courteous manner.
• Thank donors and offer a receipt to every donor, regardless of the size of the donation.
• Maintain a well-groomed appearance and dress in compliance with the agency dress code, including wearing issued items such as DSC vests.
• Prepare records and reports as requested.
• Keep the supervisor informed of job-related problems and suggestions.
• For store-based positions, perform other production and retail duties as assigned.
• Comply with agency policies, CARF standards, safety regulations, procedures, and directives.
• Sort donations according to current agency requirements and ensure donations are secure and appropriately sorted indoors at store locations.
• Keep the donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate donor count on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
• Call the supervisor at the beginning of each shift to report in and provide the DSC site's condition and donor counts.
• Immediately report maintenance or safety discrepancies to the supervisor.
• Attend department, organization, and other meetings or training as required.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Wear and maintain required personal protective equipment.
• Maintain agency confidentiality.
• Comply with health, safety, and fire standards and local, state, and federal regulations, including WISHA and OSHA.
• Perform other duties as assigned.

Benefits

• Employment benefits are referenced via the provided Goodwill benefits link; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed