Hourly

Goodwill Industries of the Inland Northwest•Coeur d'Alene, ID

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains the donation area in a neat and orderly condition, both inside and outside. The role provides courteous service to donors, helps unload acceptable donations, offers receipts to every donor, and sorts donations according to Goodwill Industries of the Inland Northwest requirements. Store-based associates may assist in production and retail as assigned. The position requires passing a background check and following organizational policies, safety standards, confidentiality requirements, and applicable regulations. Part-time positions may be available with some benefits.

Requirements

Must pass a background check.
Maintain a well-groomed appearance and dress in compliance with the organization's dress code.
Properly wear and maintain required personal protective equipment.
Comply with organizational policies, confidentiality requirements, safety standards, and applicable regulations.

Responsibilities

Provide outstanding customer service and greet donors at their vehicles.
Assist with unloading acceptable donations in a timely and courteous manner.
Thank donors and offer a receipt to every donor, regardless of donation size.
Maintain a well-groomed appearance and comply with the dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested.
Keep the supervisor informed of problems and suggestions related to the job.
Perform other production and retail duties as assigned when working at a store.
Comply with Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
Sort donations according to current organizational requirements.
For store-based associates, secure donations and ensure appropriate sorting is performed indoors.
Keep the donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and provide the condition of the DSC site and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend department, organization, and other meetings or training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives to help ensure the safety of personnel and property.
Properly wear and maintain all required personal protective equipment.
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.