Field Care Coordinator - Remote in Coeur d'Alene, ID

UnitedHealth Group•Coeur d'Alene, ID

3d•$29 - $52•Remote

About The Position

UnitedHealth Group is seeking a Field Care Coordinator to serve as the primary care manager for a panel of dual-eligible members with chronic and complex health care needs. The position supports the broader care management team with clinical and non-clinical activities, coordinating medical, behavioral, and socioeconomic services to promote appropriate utilization and improved quality of care. The work is fast-paced and requires multitasking, attention to detail, and strong organizational skills. The role is remote for candidates located in Coeur d'Alene, Idaho, or surrounding areas, with travel within the assigned territory to meet members and providers up to 50% of the time, depending on member and business needs. The coordinator engages members face-to-face and/or by phone, assesses needs, develops individualized care plans, coordinates services and transitions, and provides education, coaching, and advocacy. Telecommuters must follow UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $29.00–$52.00 based on full-time employment and factors such as local labor markets, education, experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility. Candidates must pass a drug test before beginning employment.

Requirements

Hold a current Idaho license as an LCSW, LMSW, LSW, LCPC, LPC, LMFT, or LAMFT, or hold an RN license in Idaho.
At least 1 year of experience working with people who have Medicaid or Medicare, or who have significant social drivers of health needs.
At least 1 year of experience using MS Office, including Word, Excel, and Outlook.
Have a designated quiet workspace at home, separated from non-work areas, where Protected Health Information can be secured.
Reside in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have an existing high-speed internet service.
Have reliable transportation and a valid U.S. driver’s license, with the ability to travel within the assigned territory to meet members and providers up to 50% of the time, depending on member and business needs.
Adhere to UnitedHealth Group’s Telecommuter Policy if working remotely.
Pass a drug test before beginning employment.

Nice To Haves

Two-year degree and at least 2 years of experience, preferably as a healthcare paraprofessional.
CCM certification.
Experience documenting in an electronic health records system.
Experience, training, or certifications in care in rural settings; homelessness; food insecurity; behavioral health; co-occurring conditions; intellectual or developmental disabilities; person-centered care; motivational interviewing; stages of change; or trauma-informed care.
Experience supporting people with complex and chronic conditions, including people residing in a nursing facility or meeting nursing facility level of care in the community.
Background in managed care.
Experience working in team-based care.
Bilingual ability in Spanish or another language specific to market populations.
Residence in Idaho.

Responsibilities

Serve as the primary care manager for dual-eligible members.
Engage members face-to-face and/or telephonically to complete comprehensive needs or wellness assessments, including assessment of medical, behavioral, functional, cultural, and social drivers of health.
Develop and implement individualized, person-centered care plans with goals, opportunities, and interventions aligned with members’ readiness to change and health and quality-of-life outcomes.
Collaborate with the internal care team, providers, and community resources to implement care plans and remove barriers to members staying in or returning to the community when appropriate.
Assist members with obtaining necessary home- and community-based services and supports.
Provide referrals and linkage, as appropriate and accepted by the individual, to internal resources and community-based providers.
Support proactive discharge planning and coordinate care transitions following emergency room visits, inpatient stays, or skilled nursing facility stays.
Educate and coach members to support self-management of care needs and lifestyle changes.
Advocate for members and families to ensure their needs and choices are represented and supported by the health care team.
Support providers’ and facilities’ nonclinical questions, such as credentialing and claims, and connect them with the appropriate health plan or UnitedHealthcare resources.