Field Care Coordinator - Remote in Caldwell, ID

UnitedHealth Group•Caldwell, ID

9h•$29 - $52•Remote

About The Position

The Care Coordinator serves as the primary care manager for a panel of dual eligible members with chronic and complex health care needs. The role supports the broader care management team through clinical and non-clinical activities and uses a person-centered approach to coordinate care. Activities address members’ medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improved quality of care. The work environment is fast-paced and requires multitasking, attention to detail, and strong organizational skills. The position is remote for someone located in Caldwell, Idaho, or surrounding areas, with travel within an assigned territory to meet members and providers. All telecommuters must follow UnitedHealth Group’s Telecommuter Policy.

Requirements

Current Idaho LCSW, LMSW, LSW, LCPC, LPC, LMFT, or LAMFT credential, or an RN license.
At least 1 year of experience working with people who have Medicaid or Medicare or significant social drivers of health needs.
At least 1 year of experience using MS Office, including Word, Excel, and Outlook.
Access to a designated quiet workspace at home, separated from non-work areas, where Protected Health Information can be secured.
Residence in a location that can receive UnitedHealth Group-approved high-speed internet, or access to an existing high-speed internet service.
Reliable transportation and a valid U.S. driver’s license, with ability to travel within the assigned territory to meet members and providers up to 50% of the time, depending on member and business needs.

Nice To Haves

Two-year degree and at least 2 years of experience, preferably as a healthcare paraprofessional.
CCM certification.
Experience documenting in an electronic health records system.
Experience, additional training, or certifications in rural care, homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, person-centered care, motivational interviewing, stages of change, or trauma-informed care.
Experience supporting people with complex and chronic conditions, including people residing in a nursing facility or meeting nursing facility level-of-care criteria in the community.
Background in managed care.
Experience working in team-based care.
Bilingual ability in Spanish or another language specific to market populations.
Residence in Idaho.

Responsibilities

Serve as the primary care manager for dual eligible members.
Engage members face-to-face and/or by telephone to complete comprehensive needs or wellness assessments, including medical, behavioral, functional, cultural, and social drivers of health.
Develop and implement individualized, person-centered care plans with goals, opportunities, and interventions suited to the member’s readiness to change.
Collaborate with the internal care team, providers, and community partners to implement care plans and remove obstacles to members remaining in or returning to the community when appropriate.
Assist members in obtaining necessary home- and community-based services and supports.
Provide referrals and linkage when appropriate and accepted by the individual, including internal resources and community-based providers.
Support proactive discharge planning and coordinate care transitions following emergency room visits, inpatient stays, or skilled nursing facility stays.
Provide education and coaching to help members self-manage care needs and lifestyle changes.
Advocate for members and families to ensure members’ needs and choices are represented and supported by the health care team.
Support providers’ and facilities’ nonclinical questions, such as credentialing and claims, by connecting them with appropriate health plan or UnitedHealthcare resources.