Hourly

Goodwill Industries of the Inland Northwest•Colville, WA

5d•Onsite

About The Position

The Donor Services Associate I accepts donated goods from the public and maintains a neat, clean, and orderly donation area inside and outside. The role provides courteous service to donors, assists with unloading acceptable donations, offers a receipt to every donor, sorts donations according to Goodwill requirements, and keeps donations secure. Store-based associates may assist in production, retail, and other areas as needed. Goodwill is continuously accepting applications to maintain an applicant pool. A background check is required.

Requirements

Must pass a background check.
Comply with Goodwill Industries of the Inland Northwest policies, CARF standards, safety regulations, and applicable health, safety, fire, and legal requirements.
Maintain agency confidentiality.
Properly wear and maintain required PPE.

Responsibilities

Provide outstanding customer service and greet donors at their vehicles.
Assist with unloading acceptable donations in a timely and courteous manner.
Thank donors and offer a receipt to each donor, regardless of donation size.
Maintain a well-groomed appearance and comply with the organization's dress code, including wearing issued items such as DSC vests.
Prepare records and reports as requested.
Keep the supervisor informed of job-related problems and suggestions.
Perform other production and retail duties as assigned for store-based positions.
Comply with Goodwill policies, CARF standards, safety regulations, and applicable directives.
Sort donations according to current organizational requirements; store-based associates ensure donations are secure and properly sorted indoors.
Keep the donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate donor count on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing, following the Operating Manual.
Call the supervisor at the beginning of each shift to report in and advise of the site condition and donor counts.
Immediately report maintenance or safety discrepancies to the supervisor.
Attend department, organization, and other meetings or training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Wear and maintain required personal protective equipment (PPE).
Maintain agency confidentiality.
Comply with health, safety, and fire standards and local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.