E-Commerce Associate I - Post Falls, ID - Full-time/Hourly

Goodwill Industries of the Inland Northwest • Post Falls, ID

1d • Onsite

About The Position

The E-Commerce Associate I acquires and processes items for online sales, writes descriptions, photographs items, uploads images and listings to ShopGoodwill, E-Books, and other auction websites, responds to customer questions, and tracks merchandise and packages. The position also includes record-keeping, maintaining applicable paperwork, and keeping the work area clean, organized, and safe. Applicants must pass a background check.

For E-Books, the associate receives donated books for scanning, scans books for online listing, uses E-Books processing software, determines whether books are suitable for online sites, shelves books and other media, and responds to customer questions and complaints as instructed by management. For specialty items and jewelry, the associate uses knowledge of metals, gemstones, synthetics, and brand stamps; learns to use jewelry testing equipment; and takes clear, detailed photographs. For online auctions, the associate stays current on antiques and salable merchandise, prepares accurate and concise item descriptions, uploads listings, returns items not accepted for sale, and shelves listed items and retrieves sold items.

The associate provides cordial service to internal and external customers, communicates customer issues to management, collaborates with Workforce and Family Services to provide participant services, follows organizational policies and safety requirements, wears and maintains required personal protective equipment, and protects agency confidentiality. Other duties may be assigned.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Demonstrate willingness and ability to follow Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Pass a background check.
• Working knowledge of precious metals, gemstones, and synthetics for specialty items and jewelry.
• Ability to recognize brand stamps, including high-end, vintage, and trendy brands.
• Computer experience, including using Picasa to upload images and other websites to research items.
• Photography experience and ability to produce clear, detailed photographs.
• Ability to maintain knowledge of software used for E-Books processing and how to accept or reject books for online sites.
• Working knowledge of Amazon, eBay, and other auction websites as directed.
• Ability to maintain knowledge of antiques and salable merchandise.
• Ability to follow safety procedures and wear and maintain required personal protective equipment.
• Ability to maintain agency confidentiality.

Nice To Haves

• Ability to learn jewelry testing equipment, including a sonic cleaner, GemOro, and gold-testing equipment.

Responsibilities

• Acquire items and prepare them for online sale by writing descriptions, taking photographs, and uploading images and listings to ShopGoodwill, E-Books, and other auction websites.
• Maintain accurate records and applicable paperwork; track online merchandise and packages using individual tracking numbers and shipping systems.
• Receive donated books from warehouse and retail locations, scan them for online listing, and apply E-Books processing procedures to accept or reject books.
• Shelve books, audio media, and DVDs in the proper locations.
• Answer customer questions, follow up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager, and communicate known customer issues to management promptly.
• Prepare accurate, succinct descriptions of auction items and upload their pictures and descriptions as directed.
• Return store merchandise not accepted for sale and shelve listed items and pull sold items as directed.
• Provide cordial customer service to internal and external customers.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow Goodwill policies, procedures, directives, and applicable health, safety, and fire standards and regulations.
• Wear and maintain required personal protective equipment and maintain agency confidentiality.
• Keep the work area clean, organized, and safe.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED